Customer Service Sales
Resume:
Autherene Ella Webster
Dallas, Texas 75287
**********@*****.***
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Professional Summary
Highly effective recruiter and project manager with over 5 years of sales,
credentialing, vendor management, EEOC, HIPPA, and OIG compliance
experience. Key strengths include excellent organizational and management
skills, employee training, sensitive documentation retrieval and tracking,
delivering projects and assignments on time or before established
deadlines. Self-motivated, self-managing with strong verbal and written
communications skills.
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AccentCare, Inc (Agile-1) 2012 -
Current - Dallas, TX
Regional Recruiter - AccentCare West
. Responsible for posting job openings, reviewing resumes, conducting
telephone interviews with candidates, as well as working with hiring
managers to select qualified candidates to fill nursing, therapist,
various office staff, and management positions.
. Makes the initial contact with potential candidates for the purpose of
pre-screening prior to submittal to perspective hiring managers.
. Utilizes cold calling, job boards, networking, social media and job
fairs to attract applicants for open home health care and other agency
positions.
. Works directly with outside staffing agencies in order to fill
difficult to fill nursing, therapist and management positions.
. Negotiated and made verbal offer to candidates at hiring manager
request.
. Assists hiring managers, staffing coordinator, HR Generalist, and
candidates with the hiring process post verbal offer for hire as
requested.
. Tracks open requisitions and maintains contact with hiring managers to
ensure that open requisitions are properly managed.
. Works closely with other recruiting team members to ensure that
candidates that are willing to transfer are routed to the appropriate
hiring manager.
. Assisted with travel arrangements and face to face interview
coordination for management level candidates
. Use lead generation processes such as networking, cold-call
prospecting and sales presentations to increase client base.
. Interface with representatives to negotiate and close employment
contracts.
. Implement departmental processes to increase efficiency and decrease
expenditures.
. Plan and prepare for industry specific meet and greets and job fairs.
. Trained newly hired recruiters and coordinators on recruiting
processes including applicant tracking system (ATS) functionality and
job requisition posting to various job boards.
. 2013 Recruiting Team of the Year by DFW Texas Recruiters Network.
Super Media, LLC 2009 -
2011 - Irving, TX
Inside/Outbound Internet Advertising Sales Media Consultant
. Conducts cold call consultations with small to medium size
businesses to offer advertising programs designed to help increase
their customer base.
. Uses marketing, sales, and advertising background to help customers
design their on-line, direct mail, and print advertising programs
which are designed to drive revenue.
. Maintains a YTD (year-to-date) sales result of 195%.
. Earned a company incentivized trip to Hawaii.
. Earned several $1,000 days of selling.
. Earned a prestige award for being 100% over objective
consecutively for 13 pay periods.
. Prepares advertising contracts, advertising ad copy, related
forms, letters and emails thus handling a high volume of paper work.
. Is often called upon to act as team leader in the absence of the
team's immediate supervisor. Assisted with training and helping new
employees become acclimated to the sales process.
. Top performer from training.
AT&T Advertising and Publishing 2004 - 2009
Greenville, SC and Oklahoma City, OK
Premise Advertising Account Executive
. Consistently met and exceeded sales objectives while maintaining
ranking in the top 10% of the sales office.
. Explained the value of print Yellow Pages, White Pages, and
internet advertising to new customers and existing advertisers in
order to sell or upsell new advertising programs, protect and
increase existing advertising and minimize decreases and
cancellations.
. Makes premise calls on assigned business accounts to obtain
pertinent information about the customers business, potential
markets, problems faced in doing business, and present advertising
objectives and results designed to increase revenue for the customer.
. Prepares sample layouts and other supporting information on an as
needed basis for recommending advertising which is specifically
designed to meet the customer's needs.
. Attained three President's Club incentivized trips.
. Works with reference material including sales practices,
specifications, standards and tariff regulations. Completed
assignments as directed and assigned while meeting established
objectives.
. Accepts, absorbs and applies training, as instructed, following
the company's functional selling plan. Records information in a
manner that others can interpret accurately.
. Groomed and performed duties of a Regional Sales Manager after
only one year as an Account Executive.
. Maintains proficiency in Microsoft Office Suite, including MS
Word, MS Excel and PowerPoint. Proficient in ACRM, VAST, Outlook, and
other company automated online programs.
Bellsouth Advertising and Publishing 2002 -
2004 Greenville, SC
Telephone Advertising Sales Representative
. Represented the company in contacting assigned business accounts by
telephone for the purpose of selling online and directory advertising.
. Contacted new and existing customers by telephone for the sale or
renewal of print Yellow Pages, White Pages, and internet advertising
and to qualify accounts while developing sales leads. Sold and
solicited orders for new products and services.
. Prepared for and initiated telephone, email and mail contacts with
business customers to qualify accounts and developed leads by
following a company prepared contact plan. Prepared contracts on
specific items sold to the customer.
. Referred sales leads, account qualifications, changes in
customer's service and/or listings to other departments for further
handling.
. Recorded information in a manner that others could interpret
accurately. Prepared memos and performed other clerical duties
related to customer's products and services.
. Made changes/updates, notations, etc. to a mechanized database by
means of a common suite of systems.
. Promoted to Premise Account Executive after only 16 months due to
sales results, customer service and low ad copy error ratio.
Bellsouth Consumer Services 1998 - 2002 -
Greenville, SC
Customer Service Representative
. Handled incoming sales calls as a result of promotional programs,
direct mail pieces and referrals from the voice response unit, and
customer initiated need for telephone service.
. Performed telephone canvassing to sell products and services to
Bellsouth Telecommunication's new and existing customers.
. Promoted changes and/or additions to existing telephone service.
. Demonstrated product knowledge and determines appropriate products
and options available to customers.
. Computed and quoted the correct monthly and non-recurring charges.
. Positioned Bellsouth as the premier provider of choice while
selling telephone services and equipment which included telephones,
cell phones, and other devices.
. Hand selected to the Train the Trainer program on newly
established sales processes and web based data entry programs.
. Performed all other duties comparable to the above as assigned.
Followed established safety practices and procedures.
. Consistently achieved and exceeded monthly set quotas for product
sales and customer service handling guideline.
United States Air Force -
1979 - 1992
Various Locations including California, Florida and Germany
Noncommissioned Officer in Charge of Administration
. Managed, trained, and functioned in all aspects of office
management to include: typing, filing, Word Processing, MS Word,
spreadsheets, securing and retrieval of highly classified military
documentation. Solely responsible for the training of newly assigned
airmen.
. Established and maintained a tracking system to ensure that
specific deadlines were met.
. Answered telephone calls for high ranking military officials while
ensuring professionalism was displayed at all times by myself and
those that I directly supervised.
. Stayed abreast of regulations, safety standards and/or other
military stipulations through personal studies and/or formal
training.
. Supervised offices with as many as ten airmen who included
reporting of reassignments, absences, discipline, training,
appraisals, and award recommendations.
. Managed special projects, such as office design and office moves,
documentation handling, and personnel assignments for temporary
duties as was necessary.
Education
Savannah State University, Savannah, Georgia
United States Air Force, Biloxi, Mississippi
Yuba College, Marysville, California
Professional Licenses, Accreditations, and Memberships:
Military Training:
United States Air Force Certificates of Training; Noncommissioned Officer
In Charge Training, Air Force Commendation Medal; Meritorious Service
Award; Gulf War Ribbon; Continuous Service Medal; Air Force Longevity
Medal; Honorable Discharge from the United States Air Force.
Civilian Training:
Microsoft PowerPoint (PPT) Certificate, MS Suite of Tools Certified, Excel
Spreadsheet Certificate, Train the Trainer Certificate, Customer Service
Training, Certification, Applicant Tracking Systems (ATS), HR Systems
Administration Training, Account Executive Training including role play.
Contact this candidate