Sales Customer Service

Location:

Posted:

February 20, 2014

Steve Muchnick

Davenport, FL 33837

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PROFILE

As an experienced Executive Sales Manager, I have helped increase sales and profitability in every

organization I have served in. An accomplished Sales and Call Center Trainer, whose teams have

shattered sales projections and quotas on a consistent basis. Created advanced customer service and

sales training programs. Proficient in all Microsoft Office programs, as well as ACT, Goldmine, and

Salesforce. Presidents Club Award winner in 2005, as well as Sales Manager of the Year in 2006, 2007

and 2008.

WORK

HISTORY

2013, Stanley Security Solutions A Division of Stanley Black and Decker, Orlando/Jacksonville, FL

District Sales Manager

• Trained and managed a team of 12 sales reps covering Central/Northern Florida & Georgia

• Developed sales initiatives and surpassed quotas on a consistent basis

• Attended organizational meetings, job fairs and trainings

• Tripled the amount of new quotes and transactional activity for each sales rep

• Increased sales volume over 300% for 4 new Tier 1 reps

• Successfully completed BASA/FASA certification

2001 2013, Paramount Security, Miami, FL

Executive Vice President of Sales & Business Development

Increased sales of new business every year since companies inception

Created, developed and trained a Business Development Team of 15 sales agents

Produced over 30,000 hours of sales over a twelve year period

Attended organizational meetings such as BOMA, ASIS, and Chamber of Commerce

Developed an in depth customer service program designed to avoid crisis management

1993 2000, American Business Supplies, Miami, FL

General Sales Manager

Executed daily operation of the entire 250 person organization

Trained and supervised a team of 12 managers who in turn supervised over 200 phone agents

Successfully trained and developed the shipping department, shipping over 400 daily orders

Developed and implemented advanced customer service training programs

Hired, trained and developed all sales personnel and management

Increased sales volume by more than 200% consistently for 7 years

EDUCATION

Liberty University, Lynchburg, Virginia

Associates Degree in Biblical Studies & Biblical Counseling 2010