Customer Service Manager

Kevin La Capria

*** **** * **. *******, CA ****1

accroz@r.postjobfree.com 760-***-****

Customer Service Rep/ phlebotomist

Education:

High School Diploma (2009)

CA certified phlebotomy technician (09/2012-09/2014) – cpt58351

A.A. Degree in liberal arts with an emphasis on math and science. (2013)

Proficiency in Medical terminology, anatomy, and physiology.

3.5 Average GPA

CPR/BLS certification through the American heart Association. (2012-2014)

Work Experience

Salser Paramedical – mobile phlebotomist

• Drives to clients home to collect blood by venipuncture, collect urine sample, and check

vitals (height, weight, chest and waist measurements, blood pressure).

• Perform proper order of draw.

• Obtain EKG reading from clients.

• Conduct interviews with clients regarding personal health and family history

• Maintain a neat and professional appearance, as well as providing outstanding customer

service.

• Centrifuge blood and properly pack, label, and ship blood and urine to the lab

St. Mary’s Medical Center – phlebotomy student/ volunteer

• Experience at St. Mary’s Medical Center, 206 bed facility

• Experience working in a very busy ER of a large hospital

• Performed venipunctures and skin punctures,

• Followed safety guidelines laid out by instructor and lab supervisors

Winco Foods (Nov. 2011- present) – Customer service/freight

Greet and assist customers

•

Contribute to the company’s standard of professionalism and customer service.

•

Maintain excellent service for the customers

•

Maintain a clean and safe work environment

•

Follow safety guidelines laid out by supervisors

•

Piece of Cake Fundraising (Aug. 2010-Dec. 2011) – customer service representative

• Establish professional relationships with school personnel in order to ensure annual

fundraising

• Deliver fundraising products and prizes to various schools around inland empire and Los

Angeles.

• Distribute orders and prizes to parents and children involved in the schools fundraising.

• Properly handle any complaints from dissatisfied parents.

References

Jason Crispin – assistant manager 909-***-****

Janelle Adams – assistant manager 909-***-****

Nick Robles – general manager 760-***-****

Skills

• Customer Service skills, goal oriented, reliable, flexible, comfortable working with all

personality types

Contact this candidate