Customer Service High School

Tiffany Jean Wood

**** ********* ********** *** ****

Jacksonville, Fl 32211

Cell Phone: 904-***-**** Alternate phone: 904-***-****

Email: *********@*****.***

Objective: To obtain a great position that will allow me to grow and use my current skills, while

gaining new skills.

Professional Experience:

• ADT Security Services- Contract Processor.

-Job duties included administrative work, reviewing contracts, receiving incoming calls from

sales reps, inputting contract information into system, running payments, customer service.

-Skills obtained while in position include working with multiple different systems, faster data

input, increased accuracy while inputting information into system, knowledgeable on how to

maneuver through administrative systems.

-Supervisor: David jones

(904)- 371-7520

- From 01/09/2013 to 11/04/2013

• Convergys- Billing and Sales rep for AT&T Uverse project.

-Job duties include customer service, speaking with customers and answering any billing

questions they have, making sales, upselling and doing upgrades.

-Skills obtained while in position include how to give a detailed description of a person’s bill,

and upselling.

-Supervisor: Kenyatta

- From 12/02/2013 to present

Education: Duncan .U. Fletcher Senior High School – Neptune Beach, Fl

Everest University – Jacksonville, Fl - MIBC

University of Phoenix – Jacksonville, Fl – Currently attending

Receiving a Bachelors in the science of psychology.

Summary of Qualifications:

-Typing 50 WPM -ICD 9-CM and CPT coding

-Worked in Accurint -EOB posting

-Knows how to skip trace -Patient scheduling

-Worked in Latitude -Medical terminology and human anatomy

-Knows how to talk to -HIPAA

People on the phone -Workman’s comp issues

-inputting accurate info into admin systems

-High School Diploma, Graduate of 2008

-Hospital inpatient billing

Accomplishments:

A great accomplishment of mine that I am proud of is being the only person in my immediate

family to graduate high school and attend college.

References:

Available upon request.

Contact this candidate