Hospitality/Customer Service
Resume:
Jasmine Faa
***** **** **., ***. *****, Dallas, TX 75287
*******.***@*****.***
OBJECTIVE
An entry level Management position with emphasis on customer relations, leadership,
organization, training, and development.
EMPLOYMENT
Ampco System Parking, Dallas, TX
Customer Service Representative @ Baylor University Dallas
2013-Present.
Upholding quick and responsive customer service.
Provide services for patients and visitors while adhering to the standards of Healthcare Parking
and Baylor Hospital.
Usher guests to the correct parking area according to their needs
Arbonne International, Addison, TX
Customer Support/Will Call Specialist
2012-2013
Provide excellent customer service, physical handling, and resolution support to consultants
Organize packing lists and orders (inventory)
Locate, retrieve, and help consultants carry orders
Answer phone calls and attend to customers' needs
Cover meetings along with lead management
Omni Hotel, Fort Worth, TX
Front Desk Receptionist
2010-2012
Consistently displayed excellent customer service and promoted a friendly hotel environment.
Welcomed and attended to guests with a hospitable approach.
Attended to phone calls and made reservations for guests.
Organized hotel’s inventory.
Home Depot, The Colony, TX
Seasonal Customer Service Representative,
2010-2011
Attended to telephone inquiries regarding the status of units and other service issues.
Assisted customers with returns, purchasing store protection plans and service packages.
Assisted with new employee training.
Oversaw customer services in the digital equipment division. Duties included answering
customer queries, problem solving and providing detailed information on new products.
North Texas Soccer Association, Carrollton, TX
Grade 7 USSF Referee 2006-2011
Manage competitive soccer games for boys and girls ages 8-20.
Organize game reports, manage and oversee fields and teams.
EDUCATION
Degree aiming for Marketing Management January 2013- Present
Western Governors University, Salt Lake City, Utah
Associates of Science in Biology
May 2010 - 2013
Collin College Preston Ridge Campus, Frisco, Texas
High School Diploma
May 28, 2010
Seton Home Study School, Front Royal, Virginia
VOLUNTEER EXPERIENCE
Nursery/ Childcare, St. Francis of Assisi Catholic Church, Frisco, TX 75034 2008- 2013
Assisting supervisor with caring for toddlers 9 months - 5 years old.
Distributing food during snack-time. Ensuring safety while toddlers were playing.
REFERENCES
Clesia Muika 817-***-****
Lead Manager at Arbonne
Florence Kababwiju 817-***-****
Concierge Manager at Omni Hotel
Carol Mufundisi 424-***-****
Assistant Operations Manager at Ampco
Annoncia Renem 214-***-****
Student Mentor at WGU
Paul Junior 214-***-****
Economics Professor at WGU
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