Customer Service Sales

JOHN MATHEW

**-**-*** **************, *********, Kanyakumari District, Tamil Nadu, India 629176

+971********* or +919********* ************@*****.***

HOSPITALITY INDUSTRY RETAIL SALES/MARKETING CUSTOMER RELATIONS

Experienced business professional with background in hospitality industry, retail/grocery

industry, and customer relations, seeking “next-step" career opportunity utilizing experience in

business operations, training/leadership, retail sales, and strategic planning.

MANAGEMENT /LEADERSHIP RETAIL SALES /MARKETING COMMUNICATION

■ Strategic Planning ■ Networking/Consulting ■ Quality Customer Service

■ Projects Coordination ■ Needs Analysis/Assessments ■ Staff Support/Motivation

■ Staff Training/Leadership ■ Implementing Solutions ■ Critical Thinking/Decision-

making

■ Team-Building/Development ■ Relationship Selling ■ Problem/Conflict Resolution

Master of Business Administration

HOLBORN COLLEGE, 2010-nov2011/incomplete

London, United Kingdom

Bachelor of Arts, English-Literature

ST. JUDE'S COLLEGE, 2006-2009

Tamil Nadu, India

PROFILE SUMMARY

Skilled business professional with strong experience and background in hospitality and retail

industries.

Flexible and effective leadership, team development, and support capabilities; train, supervise,

and motivate staff in achieving optimal performance standards.

Proven successes in building effective business relationships based on responsive approach,

needs assessments, and solutions implementation.

Confident, innovative thinker with demonstrated expertise in strategically planning,

developing, and coordinating successful programs; strong passion for undertaking challenging

tasks.

Highly-organized and efficient multi-tasker with superior time management skills; effectively

manage/coordinate multiple concurrent projects and tasks while operating under pressure and

time constraints.

Exceptional liaison relations and interpersonal communications; maintain positive interaction

with clients,

staff, management, and the public at all organizational levels and from multiple cultural

backgrounds.

Diplomatic problem-solver with sound judgment and decision-making capabilities; skilled at

problemmediation/resolution while successfully upholding company objectives and standards.

Computer skills/proficiency includes knowledge of Microsoft Office (Word, Excel,

Powerpoint), Adobe Photoshop, Internet Explorer, System Troubleshooting, and PC

Installations/Upgrades.

PROFESSIONAL EXPERIENCE

HOUSEKEEPING ATTENDANT February 2013 to Present

HOTEL ARJAAN by ROTANA - Media City, Dubai

Ensure that the hotel is maintained to the highest presentation standards, including cleanliness of

guestrooms and public areas. Provide excellent customer service as per hotel

standards/directives, promptlyand courteously responding to all guest room requests. Investigate

all guest inquiries in a timely fashion to provide the highest possible service levels. Regularly

inventory guest rooms, replenishing supplies as needed. Work closely with other departments

and staff to achieve maximum guest satisfaction, maintaining a clean, safe, and hazard-free work

environment. Consistently assure a hospitable environment while maintaining a friendly,

approachable, and positive attitude.

OPERATIONS EXECUTIVE November 2012 to January 2013

THOMSUN MERCANTILE & MARINE, LLC - Jebel Ali, Dubai

Primary role as Customer Support Representative with focus on quality customer service,

serving as receptionist and providing direct contact/assistance to customers. Answered customer

inquiries, received goods, and entered/updated in database. Delivered goods per customer

instructions, including issuance of relevant delivery receipts, notes, and other documentation.

Worked with transportation department to transfer containers in and out of the system, updating

all in & out operations on a daily basis. Additionally served as messenger, instructing drivers to

collect required documentation, submissions, and other necessary paperwork.

STOREKEEPER/INVENTORY CONTROLLER February 2011 to October 2011

SM & NM GANDESHA SUPERMARKET - London, United Kingdom

As Storekeeper, oversaw multiple operational functions of store, including customer care

department, counter operations, and ordering/stocking products. As Inventory controller,

collected data for stock report compilation, entering new products and prices into the inventory

system. Established a strong reputation for honesty, integrity, dependability, and punctuality.

WAITER/STEWARD September 2010 to February 2011

HOTEL ABSHAR - Essex, United Kingdom

Utilized highly-developed customer relations skills to assist restaurant patrons with special

dietary and/or seating needs, suggesting and presenting menu items and assuring all preferences

were efficiently met. As steward, assured a clean and sanitary environment throughout the

establishment, including restaurant, kitchen, lounge, and restrooms. Employed effective

communication skills to interact with management, kitchen staff, and waiters/waitresses to

facilitate smooth functioning of operations and faster a cooperative work environment.

PROGRAM COORDINATOR 2007 to 2009

INDIAN FISHWORKERS UNION - Tamil Nadu, India

Independently organized/coordinated fishermen awareness programs, including first aid, medical

camps, fishing training/instruction, private exhibitions, and other programs offered by the

government. Gathered and collected data from both new and existing members for

updating/maintaining member database within the system.

ACHIEVEMENTS

Successfully completed “Food and Hygienic Training” Course.

Attended International Conference on Marine and Terrene Ecology (ICMTE), Jesuit Tsunami

Services at St. Xavier's College.

Awarded First Prize for “Conversion of Sea Water to Drinking Water” project.

Actively participated in state-level football competitions and District-Level Football

Champions, x2.

Completed Basic First Aid Life Support training.

PERSONAL BIO PASSPORT DETAILS

Date of Birth : March 3, 1988 Father's Name : John Aloysious

Sex : Male Passport Number: H6217315

Nationality : Indian Date of Issue : March 8, 2009

Marital Status : Married Date of Expiry : February 8, 2019

Contact this candidate