Customer Service Sales

Kimbria Simone Chapman

Address: *** ******** ****** ***********, ******* 30747

Phone Number: 706-***-****

Country of Citizenship: United States of America

Email Address: *.*******@*****.***

Education

Chattooga High School

Summerville, Georgia 30747

Year of Graduation: 2010

College Prep Diploma

Savannah State University

Savannah, Georgia 31404

Bachelors in Criminal Justice

Savannah College of Arts and Design

Atlanta, Georgia

Expected Graduation: May 2014

Bachelors of Fashion Design

Fashion Management & Administration

Minor in Photography

Objective

To obtain an a career that will utilize my leadership, management, and fashion experience and

enable me to use my strong leadership skills, educational background, ability to work well with

others, and to make a positive contribution to my universities.

Key Competencies

Communication skills - written and Adaptability

• •

verbal Customer service orientation

•

Planning and organizing

• Teamwork

•

Prioritizing

• Fashionable

•

Problem assessment and problem

• Independent

•

solving Professional

•

Attention to detail and accuracy

• Dependable

•

Flexibility

•

Passion for Fashion

•

Skills & Qualifications

Curriculum Highlights: Two semesters of Leadership & Development courses which molded me to

work collaboratively in a group environment, and independently. I excelled in Humanities: Critical

Thinking & Communicating in Business Environment. I am knowledgeable in Accounting. Also, I

am proficient in Microsoft (Word, Excel, PowerPoint, Outlook, and Front Page - Basic Web

Design) Type 45 WPM. I was introduced to Adobe (Reader, Creator).

• Demonstrated ability to study and observe modern fashion trends

• Hands-on experience in sketching designs for clothes, selecting fabrics and colors and managing

the complete design of the clothing

• Highly skilled in anticipating customers’ choices and preferences, and working accordingly to

provide the best solution

• In depth knowledge of formulating marketing strategies in order to boost sales

• Proficient in directing and coordinating workers in drawing and pattern cutting

• Able to use fashion related software

• 2 Courses of interior design studio

• Award Winning Design Student 12-13

Community & Academic Activities

• 3 year Fashion Club Member and Director of the Annual Fashion Show

• Hosted my own Benefit Fashion Show

• Annual volunteer for Mercedes Benz Fashion Week

• Makeup artist for charitable organizations such as SIDS, cystic fibrosis, and breast cancer research,

Walk it off, and Curve Towards a Cure

• Extreme Makeover Volunteer

• Assist my community with home make over’s for those who aren’t able to do so themselves

• Fashion Haus Club

• Photography Club

• Interior Design Club

• Working 3D Club3

• Boys & Girls Club

• Passion for Fashion Organization

Relevant Experience

The Crate, Summerville, Georgia 30747 Closed Down/Local

Sales Associate/Opening Manager/Key Holder

High End Fashion Boutique

Throughout my employment with the Crate I had the honor of being promoted to Opening

Manager. Opening manager was given to me because I was in High School and was unable to

close due to guidelines. Before being promoted the position was nonexistent. Opening manager

was basically carrying out all the duties that I did before accept the position, just with a title and a

raise. I made sure that all customers were satisfied, I handled returns and exchanges, I handled

store acquisitioning, I interviewed applicants, I had to oversee 2 employees at a time, I created

marketing plans and etc. The only reason that I had to leave is because school had started and I

was 7 hours away. Months after I left, the business closed down.

Nation Building “LLC.” Orlando, Florida 32811

4630 South Kirkman Road Suite 204,

Mark Olds: Deceased

Office Clerk

During this vacation employment, I present a wide range of administrative work, which included

answering phone calls and running general office equipment. I receive and direct hundreds of

visitors and clients, perform general clerical duties including photocopying, fax and mailing,

maintained electronic and hard copy filing system, retrieve documents from filing system, handle

requests for information and data, resolve administrative problems and inquiries, prepare written

responses to routine enquiries, prepare and modify documents including correspondence, reports,

drafts, memos and emails, schedule and coordinate meetings, appointments and travel

arrangements for managers or supervisors, prepare agendas for meetings and prepare schedules,

maintain office supply inventories, coordinate maintenance of office equipment, coordinate and

maintain records for students, telephones, and petty cash.

Victoria’s Secret, Savannah, Georgia 31404

Supervisor: Lisa Richards 912-***-****

Stock/Cashier/Sales Associate/Bra Specialist

I was selected to put my skills that I’ve learned in the past to bring costumers inside our store for

bra fittings, panties, perfume and so much more. Being put in stock upon my arrival I was

immediately moved to the floor to sales because of my hard drive, dedication, knowledge, and

outgoingness. The experience provides me with the opportunity to learn as well as to teach others,

develop leadership and teambuilding skills, and guidance.

HGREGG, Savannah, Georgia 31404

Supervisor: Matthan Ivy 912-***-****

CSM/Commission Sales Associate

The Customer Service Merchandiser is to process sales transactions and assist customers in a

prompt, courteous manner. Maintain a neat and clean work area. Comply with company policies

and procedures. When I wasn’t assisting with the cash wrap I was on the sales floor. The

commissioned sales associate is to provide top quality guest assistance and customer service that

far exceeds that of our competitors. Continuously demonstrates a solid commitment in selling

products and services. The biggest check that I have ever seen come out of that place is $6k in 2

weeks! That’s quite an accomplishment.

Target, Savannah, Georgia 31419

Supervisor: Corporate Office 612-***-****

Seasonal Associate/Remodel Team

This job was seasonal. My main task was to welcome customers in and make sure that they were

updated in daily store changes to make it easier for them to shop. It gets difficult not knowing

where something is when you’ve been to the same store for years. I was offered a fulltime position

but I turned it down because the management team was very unprofessional. When I was hired

they didn’t have the proper papers and the management members talked rudely about previous

employees. Although these things were happening I enjoyed being a helping hand.

CPI Studios, Savannah, Georgia 31405 Closed Down

Studio Master Photographer

At this studio I helped create lasting memories for our clients. It sounds easy but this position required

strong sales and customer service skills, along with exceptional communication skills. I was able work

effectively in a group setting as well as alone in the studio. I gained a lot of photography experience and

creative skill. I was able to take photos, book appointments, keep up with UPS shipments, and meet sale

goal in one day! Talk about effective multitasking!

Telenet Marketing Solutions, Bogart, Georgia

Marketing Communication Specialist

Throughout my time at Telenet I learned a lot. I discovered my phone voice! It was fun and energetic. I

learned how to hold a conversation on subjects that I had no clue about. It’s very fast paced. It’s a

learning environment. There we talked on the phone 65% of the time. The other half of the time, we

spent writing Gencom’s (talking about the outcome of the call). We were separated on campaigns. I was

on the HP campaign most of the time. I was responsible for marketing newly released HP products.

References

Edward Chapman

Orlando, Florida

Employer: Chapman & Chapman Trucking

Title: Owner

Phone Number: 407-***-****

Reference Type: Personal

Jacqueline Newsome

Orlando, Florida

Employer: Starwood Hotel

Title: Reservation Manager

Phone Number: 423-***-****

Reference Type: Professional

Christie McCarley

Honolulu, Hawaii

US English Professional

Title: Training Specialist

Phone Number: 706-***-****

Reference Type: Professional

Michaella Daniels

Los Angeles, California

California BCBG

Title: Merchandising Assistant

Phone Number: 678-***-****

Reference: Personal

Amber Freeman

Monroe, Georgia

Celebrity Client

Phone Number: 678-***-****

Reference: Professional

Contact this candidate