Customer Service Administrative Assistant

CARLA SMITH

*** ******* ****** **** #*** Mobile: 857-***-****

Stoughton, Massachusetts 02072 Email: ****************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Knowledge and experience in building community partnerships and youth and

family development.

Proven skills in leadership, group facilitations, marketing, communication,

and data collection.

Experience working and serving urban diverse families and understanding

knowledge of their needs.

Excellent organizational skills, with a high level of proficiency using

technology efficiently as a time management and organizational tool.

Ability to create and maintain strong community collaborations.

Ability to assess and evaluate community needs and resources, also develop

and implement programs to meet these needs.

Received "Model Citizen" Award 2007 and recognized for "Women Making a

Powerful Difference".

ADDITIONAL SKILLS

Internet ? Marketing ? Facilitation ? Supervision ? Networking ?

Fundraising & Online Donations

Event Planning ? Meeting Minutes ? Meeting Agendas ? Constant Contact

? Microsoft Software

PROFESSIONAL EXPERIENCE

FAMILY OUTREACH COORDINATOR- Dorchester, MA 2009- 2013

Neighborhood House Charter School

Supplemented the schools family support systems already in place.

Supported families and connected them to resources and information that

benefited and enhanced their child's educational experience.

Organized and facilitated parent workshops on financial literacy, helping

their child with homework, resume writing and interviewing skills for job

readiness, and more.

PARENT LEADER/ COMMUNITY LIAISON - Roxbury, MA 2005-

2009

Nathan Hale Elementary School

Emailed parents.

Connected parents to school and community resources.

Assisted teachers in classrooms, on field trips, in the lunch room, and

during recess.

Encouraged parents to attend school meetings and events.

Coordinated and assisted in organizing parent math class.

Organized a two hour parent engagement program.

COMMUNITY CAPITAL BUILDER - Dorchester, MA 2007-

2008

SCI Dorchester @ DotWell

Organized and started a volunteer program internally with Dotwell

employees.

Created a volunteer database, volunteer application, volunteer orientation,

and advertising for volunteer opportunities in the community.

Connected seniors in the community to resources and programs they did not

know about.

MENTAL HEALTH CASE REGISTRAR - Quincy, MA 2005- 2006

Blue Cross Blue Shield

Collected and documented demographic and pertinent clinical information.

Verified and checked eligibility. Communicated to providers the assigned

WDRG, and/or necessary decision data.

Entered cases/referrals into computer system. Assigned accurate codes to

all diagnoses and procedures and the WDRG, recoding, and updating cases

when applicable.

Developed and maintained a sound working relationship with customers

(internal and external).

Demonstrated teamwork as an attitude and a skill.

Monitored timeliness of entry of all notifications (turnaround time), any

contractual exclusions and decisions.

ADMINISTRATIVE ASSISTANT- Norwood, MA 2001- 2004

New York Life Benefits Services LLC

Edited and proof read Legal documents via Word.

Processed Legal Department's mailings via certified and overnight.

Organized, filed and logged in all Legal and Hardship request via Excel.

Prepared documents to be stored via Lotus, and sent to Iron Mountain.

Organized, filed, and edited QDRO Binders via Word.

CUSTOMER SERVICE REPRESENTATIVE - Dedham, MA 1992 - 2001

Filene's Basement

Prepared various departments for inventory.

Received and forwarded incoming telephone calls.

Trained new sales associates and cashiers.

Processed credit card applications and payments.

VOLUNTEER EXPERIENCE

TRAINER- Boston, MA 2013-Present

Regional Building Committee (Construction & Disaster Relief)

Provide training on the construction/disaster relief website to all - in

particular those in charge of departments.

Assist departments in creating YouTube videos for training purposes.

Design PowerPoint presentations out of material provided by each

department.

Create video and white board versions of the presentations.

Schedule training sessions for various departments.

Devise Excel spreadsheets and bullet point outline of each department.

GRANT REVIEWER- Boston, MA 2005-Present

Provide an objective review of applications submitted for funding

consideration.

Analyze, score and comment on grant applications.

EDUCATIONAL/TRAINING EXPERIENCE

PARENT

UNIVERSITY/BOSTON

PUBLIC SCHOOLS

2011

Special Education

Advocate -

"CERTIFICATE"

CLEMENTE/BARD COLLEGE 2008

Humanities Course - "CERTIFICATE"

NEWBURY COLLEGE

Accounting 1993

Contact this candidate