Technician Software
Resume:
Phil Haggard
Glendale, AZ 85308
Cell Phone: 480-***-****
Email: **************@*****.***
www.linkedin.com/in/philiphaggard
IT CERTIFICATIONS AND SKILLS
CompTIA A+ Certification, 5/31/12 McKesson Medical Software
CompTIA Net+ Certification, 8/17/12 NEDI Network Monitor
Microsoft Excel, Word, PowerPoint, Footprints Ticketing System
Access and Outlook 2010 Active Directory
W indows 7, 9x, ME, XP, and Vista Citrix and VPN
W indows Easy Transfer Tool SCCM (System Center Configuration
Dell Optiplex 740, 750, and 760 Manager)
HP Elite 8000, 8200 MES (Manufacturing Execution System)
MacBook Pro Laptops ACCPAC (Accounts Payable/Accounts
Receivable)
Mobile Medical Stations
SAP (Inventory Management)
HP Open View Service Center
PROFESSIONAL EXPERIENCE
K-FORCE, PHOENIX, AZ 2013 to 2014
A local staffing agency (Five Months)
Field Support Technician
Temporary positions: Arrowhead Hospital, North Peoria Emergency Center,
and Anthem Medical Group (Vanguard Health System)
Responsible for computer and software support for all departments within the
hospital and two clinics
Utilized ticketing system for responding, prioritizing and resolving user issues,
including upgrading software, adding memory, changing power supplies, hard drive
swaps, laptop reconciliation, and imaging/re-imaging
Diagnosed and resolved issues with mobile nurse stations equipped with HP 8200
SFF and HP Thin Client.
Maintained inventory log of all equipment and software
Set up laptops for meetings in conference rooms
INSIGHT GLOBAL, PHOENIX, AZ 2012 to 2013
A local staffing agency (One Year)
Desktop Support Technician
Temporary positions: Avnet and the Department of Justice
Phoenix, Tempe, and Tucson, AZ
Configured Lenovo laptops during company-wide hardware and software
deployment
Assigned computer names in Active Directory for newly configured laptops
and desktop computers
Set up MAC images and profiles for MacBook users
Transferred users’ data from current laptops and desktops to new computers
Managed all complete service tickets in HP SeviceCenter OpenView
Diagnosed and resolved computer problems
Moved and set up 25 computer systems in new office space in two days
Replaced 100 desktops, laptops and docking stations with new equipment
Installed W indows 7 Enterprise from server image, and verified installation on all
computers
AEROTEK AND SUPERIOR TECHNICAL RESOURCES, PHOENIX, AZ 2009 to 2012
Local staffing agencies (Three Years)
Shipping and Inventory Technician
Utilized SAP software to pull, pick, verify and ship customer orders; generated
commercial invoices and internal documentation for each shipment. Communicated
with Sales, Receiving, QA and Engineering departments regarding orders
Shipped materials both domestically and internationally via FedEx and UPS
W orldship; filed shipping declarations for international shipments
FLIPCHIP INTERNATIONAL, LLC, PHOENIX, AZ 2001 to 2009
A global technology leader in wafer level packaging and bumping (Eight Years)
Shipping/Receiving Technician
Solely responsible for the operation of the Shipping and Receiving Department by
maintaining inbound and outbound movement of customer wafers using MES/ SAP
Coordinated all shipping-related services and activities including prioritizing
customer orders, documenting incoming and outgoing materials, and the scheduling
of pick-ups and deliveries. Created new filing system for packing slips and invoices,
which improved document retrieval
Filed documentation with U.S. Customs and/or AES, followed copying protocols and
internal copyright laws, strictly adhered to company confidentiality guidelines, and
ensured careful handling of all documents.
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