Customer Service Accounts Receivable

MARY ALLEN

*** * ******** *** #**, M ount Vernon, New York 10553 Home: 914-***-**** Cell: 914-***-****

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************@*****.***

Professional Summary

Highly successful Accounts Receivable Specialist skilled in problem solving and maintaining accuracy. Strong ability

to pursue challenging accounts and resolve outstanding balances. Demonstrated expertise in dramatically reducing

days outstanding.

Skills

Account reconciliation Solution focused

Superior attention to detail Expertise in payment transactions

Strong interpersonal skills Customer relations

Resulted oriented Adaptable and motivated

Work History

PPG Industries/Spraylat Corp Pelham, NY Manufacturer of paint Oct 2002 – Jul 2013 Accounts

Receivable Specialist

Prepared and applied incoming cash to receivables of $100,000 to $900,000 daily.

Improved days outstanding from 60-90 days to 30 - 45 days.

Reviewed and released orders from credit hold based on payment history.

Investigated discrepancies between accounts receivable general ledger account and accounts receivable trial

balance account.

Reconciled client statements and handled payment complaints and/or discrepancies.

Monitored and maintained receivables within terms of 30-45 days.

Researched new and current customer for lines of credit of $2,500 to $1,000,000.

Monitored payments due from clients and promptly contacted clients with past due payments.

Processed credit card and e check payments.

Interacted with customer service and salespeople to get orders released and deductions and overpayments

resolved.

Bally North America, Inc. – New York, NY Shoe Manufacturer Nov 1989 to Apr 2002

Senior Accounts Receivable Collector

Administered the wholesale accounts receivable operation using the AS 400 system.

Prepared month end journal entries.

Reconciled accounts, investigated and resolve chargebacks such as traffic claims, shortages, returns, and

advertising modifications on regular basis.

Collected past due accounts via phone, letters,dunning notices and providing proof of deliveries.

Maintained complete customer records and checked credit.

Prepared monthly customer statements.

Analyzed and balanced daily reports and prepared all monthly journal entries.

Education

Bachelor of Science: Business Management

Mercy College Dobbs Ferry, NY

Associate of Science: Merchandising

Rochester Institute of Technology Rochester, NY

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