Quality Assurance Customer Service

IRINA LIVSHITS

*** ******** ***** . *******, ** *8940

Phone 215-***-****, cell 267-***-****

E-mail *****@*******.***

QUALIFICATION SUMMARY

. Extensive experience in information technology with expertise in: manual

testing, unit, system,regression, functional and user acceptance.

. Highly motivated, dynamic flexible, enthusiastic, goal-oriented and

innovative information technology professional, seeking to build on my

past experience in technology and business to assist companies in solving

business problems (from concept to startup) with technology and achieve

strategic and tactical objectives.

. Successful at meeting new technical challenges and finding solutions

to meet customer requirements.

. Six years of experience in information systems design, development,

unit testing, implementation

and support for commercial application in MVS, mainframe environment

using COBOL, CICS, DB2,

VSAM and JCL.

. Strong analytical and problem solving skills. Dedicated, hard working

individual with great communications skills. Adept at working under

pressure, aggressive deadlines and handling multiple assignments and

responsibilities simultaneously.

TECHNICAL CAPABILITIES

. Platforms: MVS, Z/OS, Microsoft Windows.

. Operating Systems: OS/390, OS/MVS, UNIX, Linux, Windows 2003/NT/XP,

Windows 2007/XP.

. Databases: DB2, MS SQL Server Database, MySQL, MS Access,

EXCEL.

. Programming Languages: COBOL, CICS / Command level, SQL, JCL, VISUAL

BASIC.

. QA Tools: HP (Mercury Suite): Quality Center

File Organizations:

VSAM, PS, PDS, GDG.

PROFESSIONAL EXPERIENCE

The Hibbert Group

Trenton, NJ

Sr. Business Technical Specialist

Present

. Interpret customer job requests and interface with Account Management

and Production.

. Manage daily pharmaceutical Lilly DTC/HCP, Elanco accounts and

programs including marketing and advertising applications.

. Participate in all phases of the Software Development Life-Cycle.

. Analyze business and system requirements, specifications to create and

execute detailed test plans, and verify bug fixes.

. Write and execute system test cases for web-based software

applications including functional, usability, browser compatibility,

and performance tests.

. Develop and execute SQL queries to validate completeness, integrity

and accuracy of data.

. Observe all features of tests and checked for any inconsistency in

systems and resolved them.

. Identify bugs in systems by regular tests and resolved all issues and

defects.

. Perform regression testing after retesting defects to make sure the

fixes do not have any impact on the application.

. Accomplish and process output for direct mail, database/sales lead

systems.

. Coordinate the efforts of various departments in support of client

programs.

. Generate reports and metrics to provide project status to upper

management.

Volt Workforce Solutions - Consult

Of Yellow Pages Group, LLC

Blue Bell, PA

Quality Assurance Analyst

2011- 2012

. Excel in a multi-task work environment that has multi-complex tasks.

. Adept at software problem identification and resolution, as well as in

identifying, evaluating and implementing software/hardware solutions.

. Review of Project related documents such as Requirements,

Specifications and technical designs.

. Performed a thorough analysis of business and technical requirements

to develop strong test

conditions, cases and scenarios using HP Quality Center.

. Write detailed Test scripts to include the step by step navigation,

data input and expected results.

. Set up test environment and create test data for both positive and

negative test cases.

. Withdrew information from databases to support web application

development using SQL queries.

. Report bugs and results to the development team.

. Perform Regression testing after retesting the defects to make sure

the fixes do not have any impact on the application.

Transcontinental Direct USA

Ivyland, PA

Sr. Project Coordinator of Fulfillment Department

2007 - 2011

. Manage daily accounts for Bank of America, AIG, The Peter Group and

Trilegiant.

. Develop and maintain detailed specification and project documentation,

production work orders for jobs, including production process to be

used by printing, bursting, folding and finishing departments.

. Responsible for data entry of information into computer database.

. Effectively respond via phone and email with troubleshooting issues.

. Confer with appropriate departments to coordinate actions required to

obtain resolutions of problems that may interfere with, interrupt or

impede the established production schedule for assigned projects.

. Responsible for accurate kit attributes for postal/postage

information.

. Maintain financial reports, banks statements and department reports;

assist in analyzing discrepancies.

. Follow and evaluate schedules.

. Settle postage meter accounts and when appropriate, advise US Postal

Service representatives of schedule mail drops.

. Monitor and prepare all customers billing for accuracy, thoroughness

and timeliness.

. Participate in the training and orientation of new employees including

back-ups with department.

. Responsible for following Departments SOP's.

. Work closely with Customer Service and programmers to resolve any

issues.

. Prepare project status reports and keep management and Customer

Service informed of project status and related issues.

. Order, receive and document inventory.

Transcontinental Direct USA

Ivyland, PA

Quality Assurance Analyst

2003 - 2007

. Four years of experience in Healthcare and Pharmaceutical

Manufacturing with Novartis, Trilegiant/Affinion and Aetna companies.

. Preparations & updating various Sops'.

. Preparations of various validations reports for Healthcare and

Pharmaceutical clients.

. Reviewed qualification pharmaceutical documents to handle Market

Complaints.

. Reviewed stability studies of the pharmaceutical products.

. Investigation of market complaint, preparing the response for the

complainant and closure of the Market complaint through proper

documentation.

. As part of information technology development team I was responsible

for multiple projects: Fulfillment Automotive Mailing, Postal

Statements, Kit Tracking, PARS/Project Management, Inventory, Bill of

Materials and Billing.

. Identified, created and executed test plans, test scenarios, test

conditions, test cases and expected results.

. Developed and executed SQL queries/scripts (using SQL Server

Management Studio) to validate completeness, integrity and accuracy of

data.

. Communicated test findings to the development team and the business

owners. Followed up on issue resolution by participating in release

meetings.

. Documented, tracked and reported test results and issues/defects in a

formal fashion to entire IT Management team.

. Analyzed test results and provided advice, solutions and recommended

corrective action to solve problems and improve efficiency of QA and

testing.

Programmer Analyst of MIS Department

Ivyland, PA

Transcontinental Direct USA

1998 - 2003

. Analyzed the business processes and requirements.

. Developed, modified and debugged online management and information

CICS systems.

. Designed, coded and maintained batch application programs to calculate

and produce statements, reports using COBOL, DB2 and VSAM.

. Created JCL and Procs.

. Created FTP, PDF and Excel reports to Web View.

. Documented, track and report test results and issues/defects in a

formal to entire IT management team.

EDUCATION HISTORY

Community College of Philadelphia

Philadelphia, PA

Business Management

1995-1997

College of Business and Trade

Cherkasy, Ukraine

Degree in Business Management

1981- 1985

References available upon request

Contact this candidate