Customer Service Data Entry

D ENNY CHH EANG

* * ***** ***** * lyphant, PA ***47 2 67 - 301 - 2863 d ***********@*****.***

O B J E C T IV E

A full-time position as a Billing Inquiry Associate at CorTech.

SKILLS PR OFILE

- Three years of college studying Mathematics and Psychology at Penn State University (Main)

- Previous Data Entry Experience

- Critical thinker and enjoys the challenges from complex problem solving

Provides excellent customer service and attending to the customers’ needs through various jobs in the food industry

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and the financial services industry

- Excellent verbal and written communication skills; active listener

- Prior experience at a Title Company working with lenders such as Bank of America, PHH Mortgage Corporation,

Coldwell Banker, Century 21, Morgan Stanley, and UBS

- Has a genuine love of learning and the ability to grasp and maintain basic and technical information at a fast rate

Great attendance, punctuality, listening skills, and will always be willing to go above a nd beyond to meet a customers’

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needs to ensure their experience was a pleasant and memorable one

- A team player who is always willing to help another when in need of assistance to produce a positive, strongly-knit

environment to provide the best service possible to our valued customers

- Excellent in prioritizing and organization

- Performs well in a fast-paced environment and under pressure

E M P L O Y M E N T H IS T O R Y

1/28/2013 10/4/2013

H UD - 1 Specialist/Post - Closing Agent, Title Resource Group (TRG)

Mount Laurel, NJ

- Created the HUD-1 document which involved data entry, inputting information such as lender fees, escrow

information, verifying property tax information, and homeowner’s insurance.

Ensured all of the figures and borrowers’ information were absolutely correct.

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As a post-closing agent, responsible for calling borrowers to “cure” lender documents which were missing signatures,

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request funds due at closing, or ask for any other documents such as birth or death certificates to complete the closing

of the loan.

- Assisted the borrowers with any questions or concerns that they had in regard to the closing process, monthly mortgage

payments, escrow information, and other general inquiries.

- Ensured the borrower had a satisfactory experience to promote the vision of the company.

1/14/2012 12/18/2012

G rader, The Penn State Department of Mathematics

State College, PA

- Worked with mathematics professors and graduate students at Penn State University in grading multiple sections of

classes such as Linear Algebra (Matrices) and Linear & Ordinary Differential Equations.

10/12/2010 12/18/2012

C rew Leader, Penn State HUB Dining

State College, PA

- Provided excellent customer service at Mixed Greens and Sbarro by ensuring an enjoyable customer experience and

catering to their needs.

- Responsible for training and leading new crew members to provide the best service possible

Ensuring crew members adhered to all of the company’s policies

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- In charge of production, cleaning, supplying, closing, and offering special promotions to customers

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