Customer Service Project

Professional Summary

. *.* years of total IT experience with 2.6 years relevant experience in

PRPC.

. Scrum Master and working as Designer, developer for Communication

domain Frameworks team of Pega Systems.

. Good experience of working in onsite-offshore model with excellent

communication Skills.

. Extensive knowledge in Design, Development, Migration and Deployment

of PRPC applications on 7.1, 6.3, 6.2, 6.1 versions.

. Complete project lifecycle experience with excellent communication

skills, exceptional problem solving capabilities.

. Proficient in acquiring domain knowledge and Business Understanding.

. Enthusiastic, Sincere and Committed, giving logical solutions to

complex business scenarios.

Career Objective:

To orchestrate and lead the design and development of PRPC applications

utilizing my

PRPC expertise and process modeling skills correlating my telecom domain

expertise with other parallel domains and there by contributing to the

growth and success of the organization.

Core Competencies:

. PRPC ( PEGA Rules Process Commander) version 7.1,6.3,6.2 and 6.1

. Agile Methodologies - Scrum

. Core Java,J2EE, PL- SQL

. Analytical and logical skills

. Project Planning/Coordination

. Software Product Development Methodologies

. Team Building and Supervision

. Process Enhancement

. Motivational / Communication Skills

Professional Experience

. Working as Senior Solutions Engineer at Pega Systems Worldwide India

Pvt Ltd, Hyderabad from October 2011 to till date.

. Worked as Analyst at Convergys, Hyderabad from August 2008 October

2011.

Education Summary:

. B.Tech from JNTU University (2004-2008).

Professional Certifications

. Pega Certified Senior System Architect 6.2,5.5 (NOV 2012, Aug 2012)

. Pega Certified System Architect (Nov 2011)

. Pega Certified Business Architect (Mar 2012)

. Pega Certified CPM Architect ( Mar 2012)

Frameworks at Pega Systems:

Roles and Responsibilities:

. Experience on Requirement Analysis, Design, Implementation of PRPC,

Agile Methodologies.

. Involved in interaction with product owners for better understanding

of the business requirements.

. Expertise in designing flows using Stage Based Case Designer, Data

Pages, Dynamic Layouts, flows, Harnesses, Sections and flow actions.

. Designing Class structures.(Class groups, CaseTypes and Data classes).

. Implemented various Activities, Used OOTB Methods, and Functions.

. Extensive debugging Skills in PRPC using with TRACER, Clipboard, and

Rules Inspector.

. Expertise in developing User Interfaces, screen layouts using,

Harness, Sections.

Upgrade to Pega 7:

For last 7 months at Pega I worked in Product Champions team to upgrade

Communication Framework Order Fulfillment (OF) to 7.1. Worked extensively

on 7.1 features like Data Pages, Stage Based Case Management (Case

Designer), and Dynamic Layouts.

Roles and Responsibilities:

. Worked alone on upgrading OFF to 7.1 by extensively using the new 7.1

features and suggest enhancements to respective core team.

Order Fulfillment Framework 6.3 (Using Case Designer):

Built for telecommunications organizations, the OF Framework provides a

telecom-specific foundation, data model and feature set for the rapid

creation and deployment of a SmartBPM order fulfillment solution.

Telecommunications organizations can leverage OF to:

. Design and develop applications that orchestrate complex order

fulfillment processes

. Connect with and coordinate legacy fulfillment systems

. Add new products or services to be fulfilled in a fraction of the time

required by more

Traditional development environments

. Track the order fulfillment process from order submission to resolution

Multi-Channel Quote and Capture:

Built for telecommunications organizations, the Multi-Channel Quote &

Capture (MCQC) framework provides a telecom-specific foundation, a data

model and a rich feature set for the rapid creation of a Pega BPM quote to

cash solution. Telecommunications organizations can leverage MCQC to:

. Develop applications that

. Accurately capture product as well as service quotes for customers

. Implement a quote lifecycle

. Perform end-to-end fulfillment on the orders generated

. Create customer accounts

. Capture and re-use customer billing profile information

. Seamlessly connect and coordinate with legacy fulfillment systems

. Add new products and services to be fulfilled in a fraction of the

time

. Integrate with industry standard and custom Enterprise Product

Catalogs (EPC)

. Easily add Mobile channels for internal and external users

Communications Foundation Framework (CFF):

The Communications Foundation Framework is a tiered composition of building

blocks that make a solid foundation with all the essentials for

Communications Service Providers to build complete solutions.

Telecommunications organizations can leverage CFF to develop applications

that:

. Augment existing customer service technology architecture

. Layer and extend on existing systems

. Rapidly deploy solutions without a costly "rip and replace" of

customer service desktop interfaces

. Exploit a data model based on the industry-standard TMForum SID model

. Utilize twelve different Case Types and supporting Processes, SLAs and

correspondence components

. Quickly enable implementation of common services such as changing

service location or billing dispute

At Convergys:-

Worked as part of Core ECA (Enhance Care API's) team on Infinys Rating and

Billing product.

Roles and Responsibilities:

. Designing Interfaces in PL-SQL and java (using EJBS) based on the

client requirements and based on the requirements of CRM tools.

. Providing inputs to DLD's and writing DLD's and HLD's and providing

estimates.

. Acted as maintenance Lead for the team. Planning the content and

assigning the work to the team based on the timelines and resources

available.

. Acted as Lead for some of the Enhancements involving in providing

Estimates, Writing Detailed Level Design, coding, code reviews, HLD

reviews and planning of the resource availability and allocation of

the work and tracking the project till the end.

Projects Completed:

Client Name: Sri Lanka Telecomm

Project Title / Name: SLT SOA

Project Duration: March 2010 - October 2011

Project Location: Srilanka/Hyderabad

Team Size: 8

Role: Lead Designer/Developer

Software Used: Windows, Unix/ Java, J2EE, Weblogic 9.2,

Oracle 9i

Integration of Seibel CRM system with Billing System. Worked as Lead/Onsite

Coordinator at SriLanka Telecomm (SLT). Understand New Business

Requirements and needs to provide solution approach to fit into the

existing BSS and new CRM system. Providing estimates for the new Change

Requests and assigning it to the off shore, tracking them and bringing them

to closure. Supporting User Acceptance Testing (After the integration of

the APIs with CRM).

Client Name: LEAP CRICKET WIRELESS (U.S)

Project Title / Name: LEAP

Project Duration: May 2009 - March 2010

Project Location: Hyderabad

Team Size: 10

Role: Developer

Software Used: Windows, Unix/ Java, J2EE, Oracle 10i

As a Developer,

. I have developed around 30 to 40 new APIs based on the design.

. I have reviewed the design, code and provided necessary comments.

. Need to update the status daily status of the development between off

shore and on shore (U.K.)

Client Name: Core Feature (Convergys R & D)

Project Title / Name: SLT SOA

Project Duration: August 2008 - May 2009

Project Location: Hyderabad

Team Size: 12

Role: Developer

Software Used: Windows, Unix/ Java, Oracle 9i

As a Developer,

. I have studied the Detailed Level Design and develop the code. I have

developed new 10 APIs and changed around 15 existing APIs.

Contact Details:

Name: Sridhar Mallavarapu

Marital Status: Married

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