Customer Service Representative

Location:

Posted:

February 21, 2014

SUZANNE GAGE

Richfield, Minnesota *****

Email: *******.****@*****.***

PROGRAM ASSISTANT

Record keeping and filing Excellent verbal and written communication

Efficient work ethic Professionalism

Time management Commitment to service and deadlines

Technologies: 45 WPM, Microsoft Suite 2013, Outlook, Office equipment

Industries: Customer Service, Clerical, Childcare

Education: High School Diploma

PROFESSIONAL EXPERIENCE

Program Assistant October, 1997-August, 2013

Community Action of Minneapolis, Minneapolis, MN

Understood and implemented the visions and values of organization

Answered a multi-line phone in a courteous and professional manner

Maintained records and files relating to program operations

Prioritized and registered energy assistance applications

Assisted in the day-to-day clerical operations including typing of letters, reports, memorandums, and

announcements

Knowledgeable of the LIHEAP policy procedures

Maintained confidentiality of clients personal data

Collaborated with all program staff and supervisors

Efficiently organized, coordinated, tracked and completed multiple tasks, adjusting to changing priorities

Receptionist/Childcare aide/General labor September, 1996-September, 1997

First Staff Temporary Staffing, Minneapolis MN

Implemented lesson plans for students

Systematized progress reports for parents

Gave clear instructions to students in patient manner

Answered phones and forwarded to appropriate person or department

Assisted with daily clerical duties

Competently worked as a team member on an assembly line

Customer Service Representative August, 1990 – March 1996

Minneapolis Utility Water Billing, Minneapolis, MN

Answered up to 100 incoming calls daily

Set up payments arrangements & Scheduled water meter appointments

Processed payments