Engineer Sales

RICHARD B. SUITTER

* ****** **** ******, ** ***** 508-***-**** *******.****@*****.*** Linkedin: www.linkedin.com/in/richsuitter

SUMMARY

Highly technical, business-minded Sr. Field Engineer with extensive experience designing, installing, testing, and

maintaining enterprise-wide systems and applications. Advanced expertise across various compliance standards and

regulatory requirements. Articulate communicator skilled in working across functions to ensure elite end-user service.

Areas of Expertise

IT Service Engineering • System Installation & Optimization • Hardware, Software & Firmware • Project Life Cycle •

Process Analyzers • Laboratory Analyzers • Sample Conditioning Systems • Strategic Planning

Troubleshooting • Training & Development • Team Leadership • Documentation & Reporting

Testing & Site Surveys • Budget Management • Cross-Team Collaboration • Communications • Pre-Sales

PROFESSIONAL EXPERIENCE

Petroleum Analyzer Corp. Medford, MA

FIELD ENGINEER 2012 – 2013

Performed site surveys, installations, commissioning, system optimization, and training across domestic and international

sites. Trained geographically dispersed PAC Field Engineers. Evaluated customer hardware landscape to provide pre-

sales consulting. Utilized various tools for servicing, including test methods:

• ASTM 7438-D for Cambridge Viscosity Systems process and laboratory applications

• ASTM D86 and ASTM D7345 for distillation

• ASTM D93 and ASTM D56 for flash point

• ASTM D7346 and ASTM D97 for cloud and pour point

• ASTM D3241 for jet fuel analyzer

Key Achievements:

• Catalyzed 25% boost in effectiveness rating

• Devised and incorporated additional testing methods into portfolio

• Pre-sales evaluations resulted directly in upside opportunities (e.g., implementation of 5 upgraded systems at

major oil refinery)

• Installation, commissioning and operation of Process Viscosity Analyzer for production of Diesel and Kerosene

refineries in United States and Russia.

• Installation, commissioning and operation of High Temperature / High Pressure Lab Viscosity Analyzer in

Enhanced Oil Recovery Laboratories in China, Columbia and Brazil.

Cambridge Viscosity, Inc. Medford, MA

SERVICE ENGINEERING MANAGER 2007 – 2012

Directed international service engineering group in manufacture of viscosity sensor systems for process and laboratory

applications. Oversaw site surveys, installations, system optimization, and training at customer sites. Executed

calibrations, repairs and system optimization at manufacturing facility. Allocated annual budget and provided weekly

reporting and forecasting to sales managers.

Key Achievements:

• Conceptualized and implemented innovative training program aimed at streamlining development activities

• Captured 30% boost in customer satisfaction in 12 months

• Installation, commissioning and operation of Process Viscosity Analyzer for production of Bitumen in refineries

in United Kingdom, Norway, Turkey and Poland.

• Installation, commissioning and operation of High Temperature / High Pressure Lab Viscosity Analyzer in

Enhanced Oil Recovery Laboratories in China, Japan, and Brazil.

Sea Corp. Middletown, RI

SENIOR TEST ENGINEER 2000 – 2007

Led all phases of complex, high-level projects, including integration of software into redesigned hardware for US Navy

project with Commonwealth of Australia, and integration of software and hardware for system upgrades on US Navy

submarines. Performed software upgrades on CISCO and Foundry Network Switches, verified network connections for

LAN and Fiber were in accordance with design specifications and drawings.

Key Achievements:

• Generated 8-month reduction in software delivery time

ASFT, Inc., Middletown, RI, SYSTEMS ANALYST, 1995 – 2000

Whittaker Electronic Systems, Middletown, RI, SENIOR FIELD ENGINEER, 1984 – 1995

United States Navy, MISSILE TECHNICIAN, SECOND CLASS PETTY OFFICER, 1977 – 1984

EDUCATION & DEVELOPMENT

Bachelor of Science, Management Information Systems, 2001, Kennedy Western University

Project Management Certification (Anticipated 2014), University of Massachusetts

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