Customer Service Representative

HILLARY FELICE SCOTT

***** ******* ** #**** ******, TX 75243 *******.******@*****.*** 214-***-****

CAREER OBJECTIVE

Seeking a customer service position that will enable me to utilize my strong problem solving abilities, verbal and

written communication skills, computer proficiency, and strong organizational skills.

CORE COMPETENCIES

Clerical Effective Researcher Technical Support

Excellent Customer Service Strong Time Management Sales Support

Self-starter Data Entry Multi-tasking

Flexible Detail-oriented Strong Interpersonal Skills

WORK EXPERIENCE

DRIVER HELPER

UNITED PARCEL SERVICE (UPS) NOV 2013 –JAN 2014

• Assists UPS driver in sorting, delivering, and picking up packages from businesses and residences, providing customer

service to clients who have inquiries concerning their shipments.

• Responsible for insuring customers received package merchandise through proof of signature requirements and

informational notices.

• Lifting and maneuvering packages weighing up to 75 lbs or more. Ability to stand, walk, bend and kneel for extended

periods of time.

LODGING SUPPORT SPECIALIST MAY 2012- MAY 2013

HOTELS.COM/EXPEDIA, INC

• Responsible for guests relocations of hotel accommodation and booking / changing / canceling

reservations for lodging properties and provide necessary follow through.

• Addressing escalated Issues, such as Credits, Stop Sells, Closing Allotments and billing

discrepancies.

• Maintaining and promoting excellent client relations by managing a prompt and accurate response

to email and phone communications.

CUSTOMER SERVICE REPRESENTATIVE JAN 2011- NOV 2011

HARLEY DAVIDSON FINANCIAL/IMPRIMIS GROUP

• Providing service for billing and payment arrangements, general loan account activities and other

solution-oriented results while assisting customers with complex inquires.

• Facilitating received payments and alternative payment options.

• Protecting customer accounts and maintaining privacy while utilizing strict verification and

authorization procedures.

ELIGIBILTY SPECIALIST (PLACEMENT) SEPT 2010-DEC 2010

THE CHILD CARE GROUP /IMPRIMIS GROUP

• Determine eligibility and process placement of clients needing childcare assistance. .

• Communicate with customers and contractors regarding the authorization of childcare assistance.

• Possess expertise in the use of Workflow and CCMS application systems on a daily basis

ENUMERATOR

US CENSUS BUREAU APRIL 2010-JUN 2010

• Conducts personal interviews with citizens by telephone, mail, in person, or by other means for the purpose of

completing forms, applications, or questionnaires.

• Ask specific questions, record answers, and assist persons with completing form.

• May sort, classify, and file forms completed.

• Maintains sworn confidentiality of such information rendered.

EDUCATION

High School Diploma, Southwest Atlanta Christian Academy AUG 2000 - MAY 2004

B.A., Political Science, Hampton University, Hampton, VA AUG 2004 – DEC 2008

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