Customer Service Manager

G. MICHAEL GREENTHALER

*** **** ****** . *********, *** Jersey 07401

201-***-**** . E-mail: accqw4@r.postjobfree.com

A dedicated and hard working individual with solid organizational,

technical, managerial, interpersonal and communications skills. A quick

study and problem solver with the ability to set priorities and complete

tasks in a timely manner. Works well both independently and within a team

spirited environment. Ability to analyze and resolve mechanical and

technical issues. Proficient in the operation, use and maintenance of

material handling equipment, electric, pneumatic and hydraulic tools.

2006 - MIKE OF ALL TRADES, Allendale, New Jersey

Present Owner/Self-Employed

. Own and Operate a home repair business which includes

painting, carpentry & general repairs

. General knowledge of Electrical and Plumbing repairs

. Technical aptitude for solving problems

2008 - LOWE'S HOME CENTER, Store 2249, Nanuet, New York

2013 PSA, 2010 HARDWARE MANAGER, 2011 LUMBER/BUILDING MATERIALS

MANAGER

. Ensured that Customer Care and Support was always at the

company standard

. Ordered and received product and maintained proper

inventory levels, Generated Sales

. Maintained product displays and department integrity:

(pricing, labels, signage, literature)

. Participated in all aspects of inventories, certified on

multiple types of material handling equipment.

. Ensured Sales met budget.

2006 - HILTON WOODCLIFF LAKE, Woodcliff Lake, New Jersey

2007 Catering Services Supervisor

. Maintained and supervised 33,000 square feet of meeting and

banquet space

. Performed routine and preventative maintenance on equipment

. Reviewed & modified procedures which enabled departments &

staff to work more efficiently

. Interfaced with Catering, Banquets, Audio Visual, Front

Desk and clients to ensure all needs were understood and

successfully met

2004 - ENNIS CARPENTRY & PAINTING, Ramsey, New Jersey

2006 Partner & Manager

. General residential home repairs, remodeling and painting.

. Created and maintained customer database.

. Prepared estimates, generated invoices and maintained

accounts receivable.

2002 - T.J. PEST CONTROL, Hillsdale, New Jersey

2004 Office Manager/Customer Service

. Scheduled service calls for Technicians.

. Maintained customer database in computer.

. Processed daily, monthly and quarterly billings.

. Organized and initiated mailings, maintained service

records and contract renewals.

1995 - THERMWELL PRODUCTS CO., INC., Mahwah, New Jersey

2003 Account Coordinator/Customer Service

. Maintained the Home Depot account for this weather-

stripping/insulation manufacturer by expediting and tracing

shipments utilizing AS/400 and various Windows based

software.

. Established procedures & created PC generated forms to

assist in the coordination & disbursement of displays.

. Maintained heavy telephone contact with other major

accounts and consumers.

1986 - WERNER & PFLEIDERER CORPORATION, Ramsey, New Jersey

1995 Warehouse/Sales Coordinator/Customer Service

. Prepared sales quotations, entered orders and provided

technical support.

. Assisted in maintaining inventories and provided technical

support at customer sites.

. Communicated extensively with major accounts; i.e., Dupont,

GE Plastics, Corning Glass, Kodak.

EDUCATION: The Chubb Institute, Parsippany, New Jersey

Diploma in Data Center Support - Qualified for Honors Program / GPA

4.0

Northern Highlands Regional High School, Allendale, New Jersey

Diploma

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