Elizabeth Keith-Murray

*** **** ***** **** 519-***-****

London, ON N5Z 4X2 accqu5@r.postjobfree.com

I am a caring, enthusiastic, hardworking and loyal administration professional seeking an opportunity with an experienced hotel. My

excellent customer service and problem solving skills coupled with my eagerness to learn and fun-loving nature will be a great

addition to an exceptional company looking to add a little something extra!

PROFILE

• Speaks, reads, writes, and understands English proficiently

• Seeks new challenges and is capable of working independently with minimal supervision

• Responds quickly and diplomatically to customer concerns to ensure superior service and satisfaction

• Maintained excellent client relationships, securing trust and confidence

• Exceptionally organized and skilled in multi-tasking

• Able to create and maintain schedules and applies effective time management skills

• Performs to meet standards by observing attention to detail and quality of work

QUALIFICATIONS

Personal Skills

• Voted most energetic in high school year book

• Love working with people and doing what I can to make their day better

• Outgoing, fun and always willing to lend a hand

Computer Skills

• Word: editing / formatting, creating multi page reports, forms, letters, labels, table of content and business cards

• Excel: proficient in creating worksheets with multiple types of formulas and formatting

• Proficient at various P.O.S systems, including the Moneris Merchant Center and Sage Micro Systems

• Extended use of numerous internal inventory systems; including updating company-wide inventory and sales database

TRAINING and CERTIFICATES

• Payroll Compliance Practitioner

• Full Life and A&S Licensing

• Skilled in payment recovery

• Lifesaving Instructor and Lifeguard certification

• Crown the Customer

• WHIMIS

• Smart Serve

• 10+ years’ experience with debit, credit and commissioned sales

• 10+ years’ experience in cash handling; including: sales, bank deposits and balancing tills

• Competently maintained inventory system

EDUCATION

Accounting and Payroll Administrator Diploma (Honor roll)

Everest College, Hamilton, ON Aug. 2011 – April 2012

Received knowledge and practice in the following:

• Bookkeeping and Financial Accounting:

• Using methods of recording and managing inventories

• Payroll entries, purchases, amortization of fixed and intangible assets

Elizabeth Keith-Murray

450 Pond Mills Road 519-***-****

London, ON N5Z 4X2 accqu5@r.postjobfree.com

• Business Administration

• Payroll Compliance Legislation

• Payroll Fundamentals

• Microsoft Excel

• Microsoft Word

Elizabeth Keith-Murray

450 Pond Mills Road 519-***-****

London, ON N5Z 4X2 accqu5@r.postjobfree.com

WORK HISTORY

Administrative Assistant (resigned due to relocation)

Pro Oil Change Management, Corporate Office, Burlington ON May 2012 – June 2013

• Attending to new and existing franchisee’s questions and concerns

• Checking and correcting inventory systems for our six corporately run locations

• Creating detailed spreadsheets with intricate formulas and formatted cells for sales trends and monthly stats

• Data entry for MSDS binders, sales tracking, company trend comparison and other smaller entries

• Filing an assortment of paperwork, ranging from sales stats to legal contracts

• Looking for cash and plastic discrepancies for our six corporate locations

• Updating MSDS’s, S.O.P’s and Manuals, as well as distributing to new franchisees

• Responsible for researching information and statistics for new shop locations

• Regularly trusted with confidential and sensitive information

• Create customized promotional and reminder emails to be distributed to tens of thousands of customers monthly

• Fulfilled entire application and acceptance process for Drive Clean program

• Created, edited and deleted company email addresses and mailboxes

Customer Service

Tim Hortons, Hamilton ON Aug. 2010 – May 2012

• Attending to customers’ wants and needs

• Helping to train new employees

• Accurate cash, debit, credit and gift card sales on P.O.S system

• Changing tills and filling out product books monitoring expirations and inventory

Assistant Manager

XS Cargo, Hamilton ON Oct. 2007 - Sept. 2008

• Opening and closing store

• Changing and balancing tills and performing nightly deposits

• Verifying and sending off payroll

• Making and changing schedules

• Training and monitoring staff development

• Stocking and merchandizing

Assistant Manager / Acting Manager

Mariposa, Kelowna BC Oct. 2006 - Sept. 2007

• Responsible for cash, debit and credit cards sales on P.O.S system

• Changing and balancing tills, conducting nightly deposits and opening and closing store

• Performed scheduling and interviewing and hiring potential new employees

• Merchandising

Customer Service Representative

Star Tek (outsourced Bell billing department), Kingston ON Sept. 2005 - Sept. 2006

• P.O.C (filled in for supervisor, team leader), including handling escalated customer calls

• Investigated missing payments and lost accounts

• Helped with on floor training of new hires

• Explained bills to customers including prorated charges, late fees, regular monthly fees etc.

VOLUNTEER

Elizabeth Keith-Murray

450 Pond Mills Road 519-***-****

London, ON N5Z 4X2 accqu5@r.postjobfree.com

• Glen Carin Elementary i.e. gift wrap station, school trips and donating much needed healthy snacks and classroom supplies

• Member of Home and School (PTA)

• Soup Kitchen

• Terry Fox Run

• Started the ‘Angel Tree’ program at my high school for underprivileged children, 11 years later they still do it!

Contact this candidate