Security Forces Sales

**** ********* ****, ********, ** ***** 210-***-****, *****************@*****.***

Ruben P. Contreras

Objective To utilize my work ethic and creativity for a dynamic company that

encourages education in networking and information technology.

Professional Auto Policy Services Associate

H ighlight Recognizes life events and member needs

s Updating and relaying information related to member auto policies

Basic billing services

Website Customer Support

Documented interactions, reported website issues and trends

Resolved website access problems and browser/navigational issues for

member PC and/or mobile devices

Track record of interacting with members using the USAA website in a

specialized and caring manner

Scoring Operations Editor

Verified/Corrected suspect data utilizing ScorFlow/EFI (mainframe-based)

Initiated and applied alert resolutions using Lotus Notes and Reflections

Performed document editing

Security Forces Supervisor

Conducted ancillary training to squadron personnel in classroom settings

Administered exams covering an array of security forces certifications

Maintained and updated training records for assigned subordinates

Microsoft:

Certifications MTA Networking

Fundamentals

Microsoft Certified

Professional

Familiar with: Windows Vista

Skills Windows 7

Microsoft Word 2007

Ten-Key

Microsoft Outlook 2007

Microsoft PowerPoint 2007 Typing: 50 WPM

Windows XP

Website Support/Auto

USAA, San Antonio, TX 2007-2013

Employment Policy Services

H istory Scoring Operations Harcourt Assessment, San

Editor Antonio, TX 2006-2006

Rural Carrier U.S. Postal Service, San Antonio,

Associate TX 2005-2006

Auto Sales Fiesta Auto Center, San Antonio,

Consultant TX 2004-2005

Security Forces

Supervisor United States Air Force 1995-2003

Education Thomas A. Edison H.S. Graduated 1993

References Available upon request

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