Customer Service Manager

MARTHA DEVORE 714-***-**** **********@*****.***

To obtain a full time position with an organization where I can apply my diverse skills and background while contributing to the success of my employer.

HIGHLIGHTS

Fluent in English and Spanish, fast learner, dedicated, dependable, committed, well organized, team player, self-starter, and motivated. Computer literate (Word, Excel, Outlook and Internet)

PROFESSIONAL EXPERIENCE

2013 - Current Genpact Irvine, CA

Sr. Loan Processor

• Manage a pipeline of 30 plus Multi-state conventional loans.

• Working knowledge of Microsoft Word, Excel, LP, DU, LPS, QUANTUM and client specific originating systems

• Gather information and take each file from approval to closing.

• Responsible for ensuring that all loan documentation is not expired, is complete and accurate and complies with company policy.

• Ability to read and understand Credit reports, Bank Statements, Title Reports, Appraisals, Income documentation and DU.

• Communicate with LOs, UWs, Title & Escrow, Preclosing & Closing Dept and management.

2012 - 2013 Fremont Bank Aliso Viejo, CA

Account Manager

• Main contact, communication and support between LOs, Brokers, Borrowers, UWs, Title & Escrow, Doc Dept., & Funding

• Working knowledge of Calyx POINT, DataTrac, Microsoft Word, Excel, LP, and DU

• Perform pipeline tasks necessary to clear loan conditions, managed 60-80 loans, and preview all conditions that are submitted checked for RESPA/GFE, comp rules.

• Maintain daily workflow prioritization, and communicate accordingly, to ensure all urgent matters are dealt with, and purchase transactions do not carry beyond target close date

2011 -2012 Lenox Financial Irvine, CA

Sr. Account Manager/Wholesale

• Working knowledge of FHA, FNMA/FHLMC, and investor underwriting guidelines.

• Processed monthly pipeline of 80 to 100 wholesale refinance and purchase mortgage loans, from initial automated approval through closing.

• Review conditions received for accuracy and forward conditions to underwriting department for review in a timely manner.

• Work closely with lenders on any required change of circumstance and ensure re-disclosures are processed and mailed in timely manner.

• Follow up with third parties (appraiser, escrow companies, title companies, etc.) to obtain any conditions as required.

2010 - 2011 Wells Fargo Bank Irvine, CA

Account Manager/Wholesale

• Processed monthly pipeline of 60 to 100 wholesale refinance and purchase mortgage loans, from initial automated approval through closing.

• Reviewed borrower information such as income & assets also reports such as Appraisal, credit and title to meet conditions per loan approval using level 1underwriting authority issued by Wells Fargo after completion of extensive training.

• Maintained High level of customer service to mortgage brokers, realtors, escrow/title officers, AE’s and loan processors thought loan process via phone and e-mail and resolved any processing issues such as liens, vesting, BK. Etc.

• Processed loan using dos base systems LPS, LIFT (Loan Image Fulfillment Tool)

• Completed a detailed Pre-closed process to insure every file within TIL and GFE RESPA/HERA tolerance, re-disclosed when necessary

2008 - 2010 Deep Sea Investments SantaAna, CA

Sr. Loan processor/Office Manager

• Provided office management support for Real Estate Broker, translated

Spanish-speaking clients, and loan processing, working and negotiating with

different banks for loan modifications, shorts sales and foreclosure

transactions

• Reviewing cross selling opportunities and offer products and services that

will benefit each individual Member

2001-2007 B of A/Countrywide Home Loans Anaheim, CA

Wholesale Account Executive/ Account Manager

• Member of the Platinum Producers Circle

• Responsible for the origination of sales and exceeded company sale goals monthly

• Established close client, broker relationships, maintained customer’s service and satisfaction, and monitored sales performance.

• Proactively helped manage and close an average of 180 files per month while still providing exceptional customer service to the broker.

• Reviewed and signed off condition and coordinate with underwriter as to what conditions they needed to review and sign off within companies turn time guidelines in order to close and increase sale productions.

c

EDUCATION

Irvine Valley College Irvine, CA

REFERENCES

Available upon request.

Contact this candidate