Customer Service Administrative Assistant

REBECCA L. JOB

**** ******** ****, *** ***, Asheville, NC 28806

315-***-**** *******.****@*****.***

SUMMARY

. Four years of full life cycle recruitment experience.

. Six plus years of professional experience in administrative and customer

service roles.

. Familiarity with vendor management tools such as Fieldglass, Agile,

Beeline, Provade, Nextsource, Zerochaos, and Peopleclick.

. Excellent verbal and written communications skills.

. Ability to develop and maintain rapport with all clients, coworkers, and

support staff.

. Excellent ability to multi-task, listen, and perform well in a fast paced

work environment.

. Strong phone skills; ability to handle a high call volume in a fast paced

environment.

. Strong problem solving skills.

. A goal oriented, proactive individual with the ability to work

independently and as a team player.

. Ability to work with little to no supervision.

. Ability to consistently meet deadlines and manage multiple priorities.

. Keen attention to details; strong organizational skills.

SKILLS

. Proficient with the Microsoft Office Suite including Word, PowerPoint,

Outlook; Macintosh OS X, Windows XP, Windows Vista, Google Docs,

JobDiva (Applicant Tracking System), Vendor Management tools, Safari,

Internet Explorer, and Mozilla Firefox.

. Familiar with Excel, Final Cut Pro, Sound Track Pro, ArcGIS and

Dreamweaver.

EXPERIENCE

Axelon Services Corporation, Massena, NY Jun

2011 - Nov 2013

Recruiter

A Staffing and Recruiting Company committed to being a preferred vendor to

many Fortune 100 and 500 companies.

. Responsible for full lifecycle recruitment for technical, research,

networking, procurement, and administrative positions for clients in the

telecommunications, healthcare, research and data, pharmaceutical, and

financial industries.

. Prepared, modified, and enhanced potential candidates' resumes to

highlight the relevant skills that the client requires.

. Responsible for communicating compensation and benefits to potential

candidates.

. Utilized JobDiva applicant tracking system to efficiently identify

qualified candidates.

. Tracked candidates through various social networking tools such as

LinkedIn when needed.

. Identified the best qualified candidates via thorough phone screening.

. Placed and received over 75 telephone calls per day.

. Worked with the Microsoft Office Suite including Word, Excel, and Outlook

on a daily basis.

. Communicated information regarding job descriptions, compensation,

interviews, job offers, and declinations to candidates.

. Utilized and sharpened communication, phone, and technical skills.

. Developed rapport with potential candidates.

. Developed an understanding of market trends in recruiting and human

resources.

. Assisted in the distribution and collection of on-boarding documentation

for hired candidates.

. Developed creative recruitment strategies dependent upon client needs and

requirements.

Environment: Internet Explorer, Mozilla Firefox, MS Word, MS Excel, MS

Outlook, Webmail, JobDiva, Vendor Management tools.

Axelon Services Corporation, Massena, NY Sep

2009 - Jun 2011

HR Administrative Assistant

. Performed administrative duties: customer service, word processing,

answering emails, answering phone calls, taking messages, following up on

issues, etc.

. Prepared, processed, and uploaded documents for new hires.

. Administered pre-employment tests as needed.

. Administered criminal background checks and set up drug screening tests.

. Handled all electronic timekeeping and time card issues.

. Called and conducted professional reference checks.

. Used applicant tracking systems (ATS) and vendor management tools to

locate, submit, and track candidates.

. Worked alongside recruiters to format, spell check, and edit resumes to

client specifications.

. Provided training and oversight to new Administrative Assistants.

Environment: Internet Explorer, Mozilla Firefox, MS Word, MS Excel, MS

Outlook, Webmail, JobDiva, Vendor Management tools.

SUNY Cortland, Health Promotion Office, Cortland, NY Jan

2009 - May 2009

Health Promotion Intern

. Engaged in the planning, promotion, and implementation of department

initiatives.

. Served as the liaison between the campus newspaper and the Health

Promotion Office.

. Designed and developed promotional material for health and wellness

programs on campus.

. Involved in wellness programs that were focused on dimensions of

wellness, sexuality, alcohol and other drugs, nutrition and exercise,

relationships, body image, eating disorders, contraception, sexually

transmitted infections including HIV/AIDS, sexual assault, grief and

loss, and stress management.

SUNY Cortland, President's Office, Cortland, NY Jan

2009 - May 2009

Special Event Intern/Independent Study

Project: Academic Convocation Video

. Created, edited, and produced a video for the Academic Convocation

using Final Cut Pro and Soundtrack Pro on the Mac OS X.

. Met with the Public Relations Director and the Marketing Director to

determine how to appropriately represent SUNY Cortland and discussed

how to convey the college's mission statement into the video project.

. Collaborated with teams on special events coordinated through

President's Office.

. Attended committee meetings and reported back to supervisors with the

progress of the project.

SUNY Cortland, Memorial Library, Cortland, NY Jan

2008 - May 2008

Technology Assistant, Intern

. Assisted students with iWeb, iPhoto, iMovie, Second Life, Dreamweaver,

and Microsoft Office software.

. Helped faculty revamp their websites.

. Learned Macintosh Operating System and its programs.

. Studied and evaluated Second Life as an educational tool.

Robert Moses State Park, Massena, NY May 2006 -

Sep 2009

Administrative Assistant

JC Penney's, Massena, NY Jun 2004 -

Jan 2009

Customer Service Representative

EDUCATION

Bachelor of Arts in Communication Studies May

2009

State University of New York at Cortland, Cortland, NY

. Concentration: Public Relations and Advertising.

. Minor: Computer Applications.

. Cum Laude Graduate.

New York High School Regents Diploma Jun 2005

Massena Central High School, Massena, NY

. Honor Graduate.

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