Information Technology Software

Robert Roybal I I I

***** ********* ****** ** ******, CA 90638 Cell: (562) 587 – 4277

Email:

robert

.roybal

3@gmail

.com

OBJECTIVE

To obtain an entry level position in the field of computers for Information Technology

HelpDesk/Desktop Support.

EDUCATION

La Mirada High School Graduated (General Education) 05/1999

Cerritos Community College Computer Science and Information 02/2003 – 02/2011

ITT – Technical Institute – Orange, CA Information Technology 06/2011 – Present

Information Technology Computer Networking Systems Associates Degree (Graduated)

Information Technology Systems and Cybersecurity Bachelors Degree

Expected Graduation: June/2015

GPA: 3.48

TECHNICAL SKILLS

o Computer Skills: File Managements, Internet, Keyboard Skills, Configuring programs, Data

Security, Virus/Malware scanning, diagnosis.

o Hardware: Routers, Switches/Hub, Printers, Monitors, Keyboard, Mouse, CPU.

o Software’s: Microsoft Office XP, Microsoft Office 2010, MS Word, MS Access, MS Excel, MS

FrontPage, MS Project, MS Visio, MS SiteServer, MS SharePoint, MS PowerPoint, Internet

Explorer, Outlook, Adobe Photoshop, QuicksbooksPro, Lotus, ERP and SAP Software’s.

o Repairs, Installations, Upgrades: Installing and configuring components and drivers, Installing

software and applications to user standards, Troubleshooting hardware and software problems,

Deep knowledge of printer and cartridge refilling, Configuring and troubleshooting desktops,

laptops.

o Clerical: Basic Computer Literacy, Spelling, Data Entry.

o Networking: Installed and configured DHCP Client/Server, Backup Management, Reporting and

Recovery, Virus Protection, Provided training knowledge of basic skills for Linux, Provided training

of troubleshooting in computer hardware devices.

o Operating Systems: Windows XP, 98, 2000, 7/8, Linux (Knowledge with Redhat & Fedora)

o Programming Language: Python.

EMPLOYMENT HISTORY

Helpmates Staffing – Cerritos/Irvine, CA Warehouse Associate/HelpDesk Tech

Temp assignments 08/2011 03/2013 and 11/2013 Present

o Provide helpdesk support and resolve problems to the end user’s satisfaction. Monitor and respond

quickly and effectively to requests received through the IT helpdesk. Monitor Service Desk for tickets

assigned to the queue and process first in first out based on priority. Manage service ticket requests per IT

service level. Escalate issues to level I and level II support as needed. Document internal procedures.

Maintain inventory of all equipment and software.

o Perform tasks according to the SOP’s for the following job functions; replenishing, cycle counts,

receiving, put away, and picking orders.

Aerotek Commercial Staffing – El Monte, CA Distribution Associate/Computers

Temp Assignments 2008 2009 and 03/2013 05/2013

o Skilled in MS Navision, Word, Excel and Outlook. Stores, organizes and manages inventory.

Oversees ordering and receiving of inventory. SAP ERP Software, FedEx/UPS, Electronic Data

Interchange (EDI), Inventory Coordinator

Robert Half Technology – City of Industry, CA Information Systems Tech/PC 06/2013 –

07/2013

o Follow up with users to ensure that issues have been resolved. Install, test and configure new

workstations, peripheral equipment and software. Manage PC setup and deployment for new

employees using standard hardware, images and software. Ensure each workstation has a computer,

monitor, keyboard, mouse, hard drive, and any additional specialized equipment. Modify

configurations, utilities, software default settings for the local workstation. Clean up computers.

Living Spaces Furniture – La Mirada, CA Order Puller/POS/Shipping and Receiving 11/2009 –

07/2011

o Provide support and maintenance of the POS and computer desktop environment by resolving

problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.

o Keep equipment storage area clean and organized. Install POS and Computer equipment in all new

store locations. : Install, repair, support and rebuild POS Controllers and POS lanes as directed.

Open and close service tickets with our POS application and hardware support vendors.

Allied Waste Incorporated – Gardena, CA Sanitation Specialist 12/2003 –

11/2007

UCI Distribution Incorporated – Fresno, CA Delivery/Inventory 12/2002 –

02/2003

Fuji Color Processing Inc. – Santa Fe Springs, CA Shipping/Receiving 09/1999 –

11/2002

Volunteer PC Technician 07/2002 – 12/2009

o Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically

monitoring PC performance.

o Accurately document instances of hardware failure, repair, installation, and removal.

Maintaining PC’s, Installing and Upgrading Computer Hardware and Software’s.

o

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