Human Resources Customer Service

VERNOVIA RICHARDSON

Phone: 803-***-**** * Email: ************@*****.***

. Human Resources Professional

.

QUALIFICATIONS

. Energetic professional with a Master's degree in Human Resources

Management, seeking an entry-level HR position with a growing company.

. Proven ability to learn quickly and utilize excellent time management

skills.

. Proficient in Microsoft Word, Excel, Outlook, as well as Lotus Notes.

. Working knowledge and experience with HR functions, including writing

job descriptions and posting positions on employment websites.

. Motivated and determined to achieve objectives through hard work,

creativity, and a strong work ethic.

EDUCATION

Webster University

.

Master of Arts, Human Resources Management, August 2012

. Internship: Human Resources Intern, Florence, South Carolina

. Courses in Staffing, Compensation, Organizational Behavior, Employment

Law, Training and Development, and Labor Management Relations

Francis Marion University

.

Bachelor of Business Administration, Business Economics, December 2009

. Academic Honors: Dean's List Fall 2007 through Fall 2009

. Courses in Business Administration including Financial and Managerial

Accounting, Finance, Business Statistics, and Strategic Planning

PROFESSIONAL EXPERIENCE

Assurant Specialty Property

Florence, South Carolina.

Processing Specialist, June 2011 to Present - Processed documents in an

accurate and timely manner to ensure proper insurance coverage for

homeowners and client satisfaction goals are met.

. Identified policy type and determined appropriate action needed in

order to make appropriate updates to client database while meeting

regulatory obligations.

. Made timely premium payments from established escrow accounts to

ensure continuous homeowners' insurance coverage.

. Managed time to handle multiple demands and competing priorities,

while meeting deadlines and quality standards.

. Communicated and coordinated with insurance agents and insurance

carriers to verify information and answer questions in a professional

and timely manner.

. Built and maintained effective internal working relationships and

support teamwork in meeting company goals.

Monster Worldwide

Florence, South Carolina

Customer Service Representative, December 2010 to June 2011 - Handled a

high volume of incoming calls in a call center environment from customers,

providing World-Class service and building customer loyalty.

. Effectively troubleshoot issues reported by customers regarding

account information, pre-purchased inventory, and technical issues.

. Assisted job seeking callers with job searches and resume

writing/editing.

. Ensured that all customers received satisfaction from online job

search products before, during, and after purchase.

. Trained new and existing customers on how to utilize the website to

find account information and perform resume searches.

. Ensured that customers were satisfied with their postings by writing

job descriptions and posting jobs when necessary.

. Followed issues through to resolution and engage the necessary

assistance from the appropriate departments.

Automatic Data Processing

Florence, South Carolina

Operations Clerk, March 2010 to December 2010 - Reviewed Work Opportunity

Tax Credit (WOTC) certification packages sent to State Workforce Agencies

and identified additional needed documentation to prove eligibility for the

WOTC program.

. Collaborated with all Tax Credit clients in order to obtain the

required documentation to provide to State Workforce Agencies.

. Served as primary contact for incoming calls/e-mails for general

inquiries related to Tax Credit Services.

. Performed problem identification, analysis, and research for issues

related to the WOTC program.

. Maintains client files in an accurate and orderly

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