Customer Service Manager

Jason Schreiber

***** ******** **. ********@*****.***

Rockwood, MI 48173 Cell: 734-***-****

Dedicated customer service professional, holding multiple roles in the retail industry, looking to leverage

management skills into a professional Human Resources role.

Education and Training

Eastern Michigan University Ypsilanti, MI Expected Graduation 5/15

Masters of Science; Human Resources and Organizational Development

Central Michigan University Mount Pleasant, MI Graduated 5/10

Bachelors of Science; Business Administration; Minor in Hospitality Administration

Studied abroad in 2007

International Studies Club

Rotary Club Scholarship

Professional Experience

Old Navy Chicago, IL 03/07 to 11/13

Assistant Store Manager, 10/11 to 11/13

Service and Training Manager, 02/11 to 10/11

Operations Manager, 06/10 to 02/11

Merchandising Specialist, 03/07 to 06/10

Conducted interviews for open positions to hire top talent within the company to build organizational capability.

Performed on-boarding and new hire orientation, clearly defining expectations and standards to ensure

employee learning and increase retention.

Trained and coached logistics associates on how to maintain efficiency in a volatile environment.

Utilized performance management tools to hold team of 50 accountable to meeting goals.

Coached team regularly on customer service standards to maintain positive customer interaction.

Upheld all company policies and procedures, conducting all audits regularly to ensure compliance on company

practices.

Educated team on new policies and procedures by offering training and all store meetings.

Conducted annual performance reviews for all associates as well as held development conversations with all

direct reports.

Motivated entire team to work quickly and accurately by offering training, coaching and contests.

Posted job requisitions, wrote schedule, and processed payroll using company enterprise software.

Sterling State Park Monroe, MI 05/08 to 08/09

Summer Ranger

Worked extensively with the park’s Computer Reservation System.

Resolved any customer concerns throughout the day and evening.

Quickly developed technical skills used to complete any maintenance work required.

Responsible for making sure all state laws were followed by guests.

Additional Skills

Peoplesoft Visual Merchandising Loss Prevention

Taleo Business Acumen Recruiting

Oracle Sales Driving Results

Microsoft Office Marketing Interviewing

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