Manager Software
Resume:
Mark J. Hengerle
** ******** ***., *********, **. 01821
Email: *********@*****.***
.
WORK EXPERIENCE
IMPLEMENTATION AND SUPPORT MANAGER, JANUARY 2013 - PRESENT
ViewPoint Government Solutions
Managed multiple long-term large scale software implementation projects
Integrated our software with currently deployed City/Town Assessors, GIS
and Tax data
In charge of all support items/tickets
Provided clients with both on-site and online training for each product
purchased
Migrated data from multiple legacy systems into our SQL based software
Internal IT lead
Primary point of contact for all Implementation and support questions
CLIENT CONSULTANT, JANUARY 2006 - JANUARY 2013
PCi Corporation, A Division of Wolters Kluwer Financial Services,
Waltham, MA
Answered technical, regulatory and training calls & emails
Assisted bankers and government regulators with examinations, data
integrity issues, Mapping and Geocoding issues
Consulted clients installation and set up various financial, mapping, and
geocoding software
Created basic SQL and vbscript queries to assist clients in altering data
Product lead for all supported products as well as lead tech for Top
Accounts
Entered and tracked bugs and enhancements between support, development, and
product management
INTERN, JULY 2002 - AUGUST 2002, MAY 2003 - AUGUST 2003, and JUNE 2005 -
AUGUST 2005
Mirant Kendall, LLC, Cambridge, MA
Assisted in setup of new inventory system on MAXIMO
Created Microsoft Access library system for plant documentation
Assisted with P&ID's
EDUCATION
University of Massachusetts - Dartmouth, September 2001 - 2005
Major: Management of Information Systems
Natick High School, Natick, MA - graduated June, 2001
COMPUTER PROFICIENCY
Knowledgeable in the following software: MS SQL Server, SQL Azure, CRA Wiz
and Fair Lending Wiz, Encompass, ARTA Lending, Compliance One, Wiz
Sentinel, Word, Excel, Access, Autocad
Experienced in Email and the Internet, Broad knowledge of SQL and some
knowledge of various programming languages
OTHER EXPERIENCE
CapSim Strategic Management Simulation National Finalist
Boy Scouts of America, Troop 7 Natick 1991 - 2001
References
Upon Request
Contact this candidate