Customer Service Representative

Angela Ruben

**** ********** ****. ***, ******, TX 75232

972-***-**** home/214-***-**** cell

******.*****@*****.***

Objective To utilize my skills and resourceful knowledge as a Telemarketing Sales/

Customer Service Representative.

Skills

• Excellent Organizational Skills

• Strong Customer Relations Skills

• Computer Proficiency

• CRM,Excel,PowerPoint and Sales Force Trained

• Strong Work Ethic

• Rapport building

• Critical Thinking

• Excellent listening skills

Work Experience

Acceleration Retirement;Dallas,Texas January 2014-present

-Contact CFO’s,Advisors,Directors and Managers daily

-Update and enter data information

-Communicate via e-mail and phone with Advisors

-Arrange meetings for clients and Marketing Manager

B&B Air and Heat;Lancaster,Texas January2012-Dec.2013

-Handled inbound and outbound calling(200+calls daily)

-Schedule HVAC and service appointments

-Communicates with Technicians via phone,e-mail and text

Caremark; Irving, Texas September-November 2010

Pharmacy Technology Program Externship

-Successfully completed 180 hours/Prior Authorization Rep.

-Extensive knowledge of medical terminology, input diagnoses, pharmacology mathematics,

overrides, processed faxes, approved P.A’s, experience with People Safe, Tandem and CAS

Software. ICD-9 coding experience

Sanford-Brown College; Dallas, Texas May 2010 to October 2010

Office Assistant (Work-Study Program)

-Assisted the Program Director in her daily routine

-Created records for incoming students

-Performed any clerical duties needed in the office; faxed, filed, copied, scanned, ran errands

around campus. Used Microsoft 07 Outlook

Ticketmaster; Dallas, Texas March 2001-October 2007

Customer Service Representative/Quality Assurance

-Data researched for ticket sales

-Trained new representatives on the floor

-Performed troubleshooting for rejected order

- Monitored Agents of phone, provided supplemental training

Oncor Communications Dallas, Texas August1995-March2001

Customer Service Operator

-Answered customer inquiries

-Verified third party billing, completed indirect calls; information specialist-Confirmed major

credit card and calling card information

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