Customer Service Sales
Resume:
Monica Rodin
Turlock, CA *****
**********@*******.***
Education: CSU Stanislaus, BS-Finance, Production & Operations Management, MBA
Modesto Jr. College: Early Childhood Education, 43 units; Notary Public certification
Merced College: AA- Real Estate; AS- Business Administration
Experience: Con Agra Foods: Operations/Finance/Maintenance departments-Inventory management, heavy Excel used for
creating analysis reports, operating budgets, yields, misc. budgets, costs, plant usage and daily changes. Also used
SAP for work requests, work orders, components purchasing and more during fresh season. Worked 7 days a week
working in various areas of managerial reporting, analysis, and source document logging.
Maintenance Team Lead/Maintenance Planner: Plans PM’s for canning, packaging, retorts, membership, formulation,
beans, and supervises work on technicians, calls vendors and meets with them to discuss inspections, labor costs, part
availability, and more. Makes emergency work orders, tracks costs, inventory, procurement, works with operations
to plan according to sales demands, line availability, and possible constraints. Meets with finance to verify purchase
order invoices are accurate, profit, cost, and breakeven analysis, and budget constraints are being met. Works with
union reps to insure rules are being followed. Analysis on costs to plan for repairs, inspections, rebuilds on available
lines on a 24-hour operations facility. Holds trainings as required. Completes weekly KPI’s.
CSU Stanislaus: Admissions/Records. Temporary assignment; Administrative Asst. II-
Provided support to the consultant on auditing projects; used PeopleSoft, MS Excel to pull queues & create
Spreadsheets; audited various degrees in catalog, various student records, website degree information, and other
Projects as assigned.
Teacher Recruitment Grants Office Administration. Temporary assignment.
created spreadsheets and databases for prospective teachers. Organized workshops, conferences, speakers, &
educational resources, maintained 3 grant budgets, marketing materials, planning strategies, state compliance, posted
accounting entries for costs, credits, state fees, and more. Did A/R, A/P, payroll, general ledger, pre-auditing,
statement preparation, analysis, research, data mining, communication with faculty, staff, students, and vendors via
phone, email, and in person. Also did fiscal year-end balancing.
Financial Services – Administrative Services Assistant II-
Office support for the Financial Services Department, including Purchasing, Procurement, Grants, Accounts
receivable, Accounts Payable, State Accounting, Student Services, Foodservices Mgmt, Financial Management, and
the Vice President’s Office, payroll. Coordinated construction bids for the campus with contractors.
San Francisco 49er’s: Seasonal/on-call assignments. Coordinated publicity events, including kid’s club, kid’s
activities, group activities; Support to sales, marketing, and publicity; directed fans at autograph sessions and other
player appearances; ran errands, set-up and worked any shift, communicated with fans, customers, staff, coaches,
and professional athletes. Ensured fans, especially parents and children, were treated as special guests and shown
all available amenities. Represented organization in a professional manner at all times. Worked training camp for
years.
Turlock School District/Ceres School District, Substitute Teacher - On-call teaching assignments
from preschool through adult school. Heavy multi-tasking, supervision, and problem-solving.
Modesto REC (US Postal), Data Conversion Operator - data entry, coding
domestic and International mail, maintaining speed and accuracy. Facility closed.
Foster Farms, Customer Service Rep. III in Turkey, Chicken, and Finance Departments,
Transportation logistics, supply-chain management, data entry, forecasting, inventory control, pricing, retail, food
Service, commodity sales, and marketing support, customer service, heavy phones, managerial reporting, cross-trained
On chicken and turkey departments, vacation relief. Heavy analysis. Order fulfilment, production planning, sales,
accounting, audit preparation, daily problem solving, professional relationships with customers & other staff.
Skills
• Central California Work Readiness Certificate Work Keys: Applied Math (7), Locating Info (4), Reading for Info (6)
• Accounting: A/P, A/R, general ledger, pre-auditing, spreadsheet creation, financial analysis, preparation & presentation
• Sales: Customer service to key accounts, coordinated contracts, pricing, billing, and transportation/delivery, problem-
resolving
• Budgeting: Year-end financial document preparation, balancing, and adherence to company policies and accounting
procedures. Creating spreadsheets, using various software, and analysis of data.
• Marketing: Coordinated recruiting events, camp events, directed leaders, provided email, mail, phone, and personable
support to prospective and current members of community and sports groups. Purchased advertising materials, awards,
and food for events. Coordinated donations and recipient awards to members involved.
• Computer Skills: Proficient with Excel with experience in business modeling and forecasting. Ability to build clear market
analyses, business plans and other models; structure models in a clear and communicable way; conceive and evaluate the
merits of alternative modeling approaches. Also, worked in Word, Outlook, Front Page, & PowerPoint and Office Publisher.
Used SAP daily at ConAgra and trained others on the software.
• Financial Analysis: Financial analysis skills from Corporate Finance, Capital Finance, Capital Budgeting, Financial
Analysis, Real Estate Finance, and Options classes. Familiar with key financial metrics used to evaluate projects and
investment decisions. Able to build basic P&L statements. Detailed financial modeling ability using Excel. Profit, cost,
Breakeven analysis and reporting using Excel and/or Power Point.
• Autonomy: A self-starter and minimal, if any, supervision required. Problem-solving attitude. Structured team-approach
with ability to plan work, manage expectations in a fast-paced environment. Team player with ability to leverage off other
functions. Productive multi-tasking. Important attention to details and confidentiality.
• Communication: Possess strong communication and interpersonal skills. Ability to draw key conclusions from quantitative
analysis and communicate these in a straightforward fashion to other team members.
• Leadership: Led teams at CSUS with heavy presentations and clean reporting in finance in various industries. While
attending CSUS, served as president of Finance Club and APICS student chapter (American Production and Inventory
Control Society). Managed small group: payroll, hiring, inventory mgmt, scheduling, purchasing, accounting. Supervises
60+ technicians at ConAgra Foods.
• Production and Operations Management: Trained in APICS, Kaizen, the Toyota Production System, Six Sigma, Supply
Chain Management, and ISO 9000. Years of experience with forecasting, inventory control, pricing control, and
implementing design and price change analysis, ROI, ROA, marketing research, and new product development. Provided
transportation logistics for millions of dollars of product to be shipped and delivered as cost efficiently as possible.
• Office skills: Typing speed of +85 wpm and 10-key by touch at +12,000 s.p.m., hardware maintenance & repair.
• Coordinated: Workshops, conferences, speakers, and facility use. Compiled data for strategic use and planning.
Created and kept the database for department use. Communicated via email, mail, flyers, advertising, and in-person
to work toward recruitment goals. Created measureable goals and planned for implementation.
• Customer Service: Over 17 years of customer service and accounting/finance experience.
• Other: Early Childhood Teaching Permit, 30- Day Substitute Teaching Permit, CBEST, Notary Public. Leadership skills as a
team leader, camp leader, professional camp director assistant, coordinating activities. Recruiting.
Other Interests: 4-H Primary Leader, Camping Leader, co-Rabbit Leader, Citizenship Leader, Cub scout leader, Boy Scout Volunteer,
trained camping director & boating safety (scouting), Little League manager, softball, needle-crafts, extra-curricular classes. Helps
with community service in bay area for children on behalf of S.F. 49ers, where I also do marketing projects on-call.
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