Customer Service Sales
Resume:
Jesenia Roman
Bronx, NY, 10459
************@*****.***
UID# 100-***-***-**
Profile:
SEEKING TO EXPAND MY SKILLS AND OBTAIN NEW ONES THROUGH GAINFUL EMPLOYMENT.
EXPERIENCE
CERTIFIED NEW YORK STATE SECURITY GUARD.
8 hr pre Jan 28th
16 OJT 29-30
Yankee Stadium Cashier Bronx, N.Y. - September/13 - Present
Fulfilled the company's defined customer experience by maintaining a
friendly and customer focused approach
Promoted organization's programs such as warranty sales, score-card, and
private label credit card alike
Provided timely and welcoming customer service, increased revenue by 30%
Changed cash register handling process
Maintained knowledge of cashier procedures
Kept work area clean by utilizing appropriate cleaning standards
Managed, counted, verified, and reconciled daily sales which reduced losses
by 20%
Mana Products Queens, N.Y. - August - November /13
Responsible for cleaning and managing make up count in order to be stocked.
Putting label on each product in order for customer could be able to know
what kind of merchandise they are supplying in their store.
Knowing the quantity available from each merchandise.
Placing each merchandise into stock room in order to ship them into
different location.
Family Dollar Sales Associates Bronx, N.Y.- June - December /12
Responsibilities: Maintain register, greet customers, maintain cleanliness
of stores, meet and surpass sales goals, provided advice to clients
regarding particular products or services, answer customers' queries and
concern.
Neatly stored merchandise in designated area.
Century 21 Dept. New York, N.Y. July - March/11
Greeted clients enthusiastically and helped with selecting merchandise.
Accurately processed cash, checks, and debit cards transactions, insuring
the cash register was right at the end of shift.
Followed store guidelines by organizing incoming inventory as instructed by
manager before neatly balancing merchandise for customers.
Education
JANE ADDAMS VOCATIONAL HIGH SCHOOL BRONX, N.Y.
Diploma - 2009
Skills
SOME OF THE SKILLS I CAN BRING TO YOUR ORGANIZATION: ORGANIZATION,
COMMUNICATION, TIME MANAGEMENT, AND CUSTOMERS SERVICE SKILLS,
CONVERSATIONALLY FLUENT IN ENGLISH AND SPANISH, PROFICIENT WITH MICROSOFT
WORD, EXCEL, AND POWER POINT,
Bi-Lingual (English & Spanish)
Excellent with interacting with customers.
Obtaining customer service throughout the store.
I am very professional.
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