Customer Service Sales

CHERIKA L. FRANKLIN

**** * ******, ***. * . Sacramento, CA 95817 . 916-***-**** .

*******.********@*****.***

MEDICAL BILLING / CODING . ADMINISTRATION . OFFICE MANAGER

. CUSTOMER SERVICE

SUMMARY OF QUALIFICATIONS

Ten years of experience providing customer support in busy call center

environment.

An unwavering commitment to customer service, with the ability to build

productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively,

solve problems creatively, and use tact and diplomacy to find common ground

and achieve win-win outcomes.

Good Administrative capabilities, strong typing and data entry skills

? Accomplished in business ? Hard working, detail oriented,

administration dependable

? Highly organized, able to multi-task ? Medical Administration Skills

effectively

? Computerized Medical Office ? Excellent verbal and written

? Customer service certified communication skills

? ICD-9 Coding ? Receptionist Experience

? HCPCS Coding ? CPT Coding

? HIPAA Compliance ? Insurance Medical Handbook

? 70 WPM Knowledgeable

? Medical Terminology

? 10-Key By Touch

PROFESSIONAL EXPERIENCE

Skips Music: Elk Grove, CA ? 5/2013 - 1/2014

Sales Associate/Product Specialist:

. Manages Drum Department, assist customers with drum repairs and all

instruments inquiries, merchandising and inventory control

. Provides Customer Service, assist with all transactions, special

orders and vendor liaison

Verizon Wireless: Sacramento, CA ? 6/2006 - 1/2010

Customer Service Coordinatior:

. Managed a high-volume workload within a deadline-driven

environment.

. Resolved an average of 550 inquiries in any given week and

consistently met performance benchmarks in all areas (speed, accuracy,

volume).

. Helped company attain the high customer service ratings in all

categories including communication skills, listening skills, problem

resolution and politeness.

. Officially commended for initiative, enthusiasm, tenacity,

persuasiveness, intense customer focus and dependability in

performance evaluations.

. Completed voluntary customer service training to learn ways to enhance

customer satisfaction and improve productivity.

K-Designer's: Sacramento, CA ? 4/2005 - 6/2006

Telemarketer:

. Respond to correspondence from customers or to follow up initial sales

contacts.

. Adjust sales scripts to better target the needs and interests of

specific individuals.

. Schedule appointments for sales representatives and prospective

customers.

. Conduct client or market surveys in order to obtain information about

potential customers.

. Explain products or services and prices, and answer questions from

customers.

. Answer telephone calls from potential customers who have been

solicited through advertisements.

EDUCATION

Institute of Technology Citrus Heights, CA ? 2012 - 2013

Medical Billing / Coding Certification (Dean's List for all modules)

Cambridge College

Yuba City, CA ? 2002

Business Certification

Yuba Community College Marysville, CA ?

2000 - 2003

General Education

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