Manager Health Care
Resume:
Ronnie Everette Norton
Laurinburg, NC 28352
******.******@*******.***
Career Objective: To secure a position in the Human Services / Medical
Field that will allow me to utilize my education and acquired expertise.
Qualifications:
. Excellent skills in written and oral communication
. Successful record of public speaking, seminar development as well as
training and teaching
. Strong Leadership Skills, able to articulate ideas, be persuasive, and
coordinate activities
. Strong Administrative Skills, ability to analyze problems, organize
task, and coordinate activities
. Self Motivated / Flexible, able to establish priorities and manage
time, able to work in a variety of situations and with different
cultures.
Education:
Richmond Community College- Hamlet NC 28345
Associate in Applied Science
Major: Human Service Technology
G.P.A. 4.0
Employment History:
8/10/12- Present Manager Richmond County School System, Hamlet NC Child
Nutrition Department. Was hired as Assistant Manager and promoted to
Manager in September 2012. Responsible for the supervision of a staff of
six which includes hiring, discipline, training and mentoring employees to
perform job duties. I also was responsible for maintaining Federal and
State Regulations, compiling and analyzing detailed reports and records
which include financial reports and balancing of monies. Conducted staff
trainings and evaluations.
Contract with North Carolina State University Department of Public
instruction 2010-2011
Provide all the education and training on Team Building/Service
Excellence/Motivation
For Child Nutrition.- Have traveled across the state conducting training
for the School Nutritional Department
12/2005-11/2010 Director of Service Excellence/Volunteer Program/ Criminal
Justice Program Scotland Health Care System Assistant to Risk Management-
Responsible for development and oversight of three department budgets,
providing monthly reports to Hospital Executives. Supervision and
development of department staff including objectives, goals and appraisals
Ensure that my departments are operating within the guidelines and
regulatory statures of JCAHO- CMS- and the Department of Health and Human
Services Develop Orientation program for departments and provide non-
clinical training for all staff within the Health Care System. Work with
the county and state to assure success of the Criminal Justice Program to
include marketing and education of the program
05/2001-12/2005 Manager of Customer Relations /Volunteer Program
Responsible for all aspects of the programs listed above.
11/98-05/2001 Customer Relations Representative, Scotland Health Care
System Responsible for the development and implementation of customer
relations programs while maintaining compliance with regulatory standards.
Handled and resolved patient/staff complaints and grievances according to
Health Care Policy.
12/96-11/98 Primary Inpatient Counselor Amethyst Drug and Alcohol
Treatment Center-Scotland Health Care System Responsible for completing
and evaluating Psychosocial Assessments. Conduct Individual and Group
Therapy. Maintain professional documentation in a timely manner.. Develop
and implement patient discharge plans.
03/1995-12/1996 Clinical Assistant's Supervisor / Family Counselor Amethyst
at Scotland Health Care System Supervise staff of 14 clinical assistants
including scheduling of staff to cover unit on a 24 hour basis. Maintain
all payroll reports on a monthly and bi-weekly basis. Development and
presentation of in house training. Developed monthly family training
sessions and be available for one on one family counseling . Perform the
duties of Admission Officer when needed, verifying insurance making
necessary professional contacts to assure timely and appropriate
admission to the Amethyst Unit Supervise the staff to assure adherence to
Amethyst rules and procedures.
06/1994-03/1995 Clinical Assistant Amethyst Scotland Health Care System
Perform patient care activity as directed by supervisor monitor and teach
behavioral classes monitor patients and report to treatment team- Was
promoted to Supervisor/Family Counselor.
08/1994- Executive Director Richmond County Literacy Council In charge of
implementing and directing the literacy program including supervising and
training of all volunteers and staff members - Resigned to take position
with Scotland Health Care System Amethyst Program
06/1972-06/1992 Manville Industrial Corporation Held many positions during
my 20 year employment including inventory control- training of new
employees in various departments. I monitored quality control and
maintained production logs. I devised new work methods and procedures
improving quality while reducing cost. Company downsized by one-third, was
dislocated from job and returned to college
Career Experience:
1982-Present Pastor Wagram Emanuel Church Oversee all budgets for the
church. Responsible for all activities and services of the church. Prepare
all required reports and be available for all counseling needs
1992-1994 Richmond Community College
Conducted Academic workshops for the College Developmental Division,
assisted in the recruitment of new students. I developed and implemented
the college's first industrial internship in human services, promoted the
program and marketed it to the community. I worked an internship for three
months as a human services supervisor in an industrial setting.
Certifications
National Patient Advocacy Certification-Cleveland State University
CPR Certified
Advanced Critical Incident Debriefing Certification
RTS Bereavement Counseling Certification
Certified Facilitator for Advanced Directives and End of Life Issues
Advanced Certification in Psychological Triage
Honors
Vice President Student Government Association
President Human Services Club
Gamma Beta Phi
Recipient of two scholarships
Recipient Lumber River Council Title III Exemplary Participant of the year
award
Nominated for North Carolina Governor's award of Excellence in Education
International Chairman of the Board of Christian Education -Emanuel
Conference
Member of Faculty Advisory Board- Richmond Community College
Awarded the Employee of the Year Award of Excellence for Professional
Division Scotland Health System in 2000 and 2001.
References Available UponRequest
Contact this candidate