Customer Service Financial Aid
Resume:
Velma R. Smith
*** ********** ***** ***. ***** ( Waterford, Michigan 48327 ( (248)
***-**** ( *****.*****@*****.***
Core Competencies
Organizational Management.
Meet challenging loan completion of all new federal requirements for loan
processing.
Broad experience in counseling diverse ethnic and age groups at the
community college and university levels.
Scholarship Administrator.
Fiscal Reporting and Public/Community Relations Activist.
Key Skills
Leadership Skills: An ability to convey goals and objectives, while
motivating and inspiring individuals; create a positive work environment;
respected industry leader and innovator.
Communication Skills: Ability to communicate at every level; articulate to
convey clear directions and eliminate confusion.
Partnerships: Successful track record in developing strategic relationships
with partners, customers, vendors and service providers.
Organizational Skills: comfortable in a multi-tasking environment; ability
to organize and prioritize objectives to achieve deadlines and ultimately,
results.
Staff Training & Development - Employee relations - Organizational design -
Workforce development - Programs performance management - Team building -
Quality control.
Employment Summary
Oakland Community College
2480 Opdyke Road
Bloomfield Hills, MI 48304-2266
Manager Financial Aid 07/2007 - Present
Supervise Financial Aid Professional staff including assigning and
distributing duties, training, monitoring performance and making sick leave
and vacation leave decisions.
Disseminate financial aid information to interested groups such as parents,
high school students, outside agencies and college committees.
Approve financial aid eligibility of students by analyzing individual cases
and applying financial aid guidelines, use of professional judgment when
inconsistent or discrepancies occur; assist in determining alternative sources
of aid.
Provide financial aid counseling and advice to both parents and students
inspiring them to realize their potential and set them on a dramatically
different life trajectory and claim their role as leaders, inventors,
scholars.
Perform need analysis on financial aid applicants; prepare and package
financial aid awards in order for students to have adequate funds, enforced
and maintained FERPA compliance, utilize appropriate databases available
National Student Loan Database, Ellucian/Datatel/ communication software,
ImageNow (imaging Software), FAA Access, COD to ensure accurate disbursement
of financial aid funds.
Prepare modifications to policies, procedures and programs for overall
administration of financial aid; maintain, modify and update information and
documentation such as Financial Aid Policy and Procedures Manual and
college-wide financial reporting, assist in developing a plan strategic
approach to the support of the students we service.
Analyze and interpret changes in financial aid regulations to develop and
update the annual budgets, awarding policies and procedures, academic progress
policy and all other updates required for federal and state financial aid
compliance.
Assist in completion of various monitoring forms and report for internal and
external offices.
Serve on campus and college-wide committees; participate in the development of
college initiatives: assist in the formation of policies, procedures, goals
and objectives, assist students with forms, questions, and maintained student
records, act as liaison representative with collectors, billing agents and
federal and state staff personnel.
Reconcile federal/state grants and scholarships, interpret reports, and
utilize college-wide computer system to enter data and process reports.
Key Accomplishments:
Achieved successful completion of increase loan processing by 23%.
Obtained five successful certifications in processing federal requirements
courses for the completion of financial aid awarding, Perfecting Policies and
Procedures Manuals.
Increased skill levels with advanced training.
Led budget by identifying process improvement opportunities.
LEWIS COLLEGE OF BUSINESS
17370 Meyers Road
Detroit, Michigan 48235
Director Financial Aid 07/2005 - 06/2007
Supervise personnel in accordance with college policies and applicable laws.
Responsibilities included: interviewing potential staff, train employees,
plan, assign and direct work, address complaints and resolve challenges.
Lead staff meetings, promote the development of ideas to improve service,
encourage teamwork and efficiency.
Develop, implement and revise policies and procedures to ensure compliance
with federal and state laws and the regulations of college policies related to
financial aid and scholarships.
Manage all financial aid programs, ensuring compliance; monitor, approve,
revise and process financial aid packaging for qualifies applicants.
Oversee the Satisfactory Academic Progress (SAP) and Return of Title IV Finds
(R2T4) processes, including also overseeing Title IV refunds and repayments,
including U.S. Department of Education and National Student Loan Data System
notifications. Oversee reconciliation process, Establish appeals committee and
appeal guidelines.
Develop, modify, implement and maintain the application intake and tracking
process for proper awarding of federal and state funds. Complete federal,
state and institutional reports including applications for federal funding and
reports the expenditures of funds allocated, such as the FISAP.
Develop and conduct financial aid presentations and participate in outreach
activities, such as New Student Outreach, High School and Community Outreach,
financial aid workshops, counsel and Advise students and parents regarding
financial needs and problems, using Professional Judgment procedures.
Key Accomplishments:
Decreased federal loan debt by $250,000.
Played key role in execution of corrections to over 50% of the student
records.
Led budget by identifying process improvement opportunities and fundraising
projects.
Training/Skills
Imaging/ImageNow
Knowledge
Microsoft Office
Ellucian/Datatel
Communication/Customer Service skills
Interpretation of federal/state compliance regulations
Supervisory practices and principles
Scholarship administration programs
Multi-cultural diversity training
Education
Marygrove College (Detroit, Michigan)- MA Human Resources 2005
Wayne State University (Detroit, Michigan) - BA Journalism 1999
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