Project Manager Customer Service

PROFILE

. Effective and results driven management professional with vast knowledge

in directing and achieving company goals

. Capable of coordinating and negotiating cost effective means and

contracts for the company's betterment

. Strong and efficient problem solver; great communicator who is able to

run projects from onset to completion

. Recognized as a productive team leader that can train/mentor others in

order to achieve business goals; committed team builder who is able to

support team members, follows Kaizen Principle

. Computer proficient: MS Office (Word, Excel, PowerPoint, Access, Outlook,

Lotus Notes; Cable Data, CIBS, Bentley Viewer) Others.

PROFESSIONAL EXPERIENCE

Accomplishments

. Project Managed RF Cable and Fiber Optic Cable into various Casinos,

Business and Shopping Malls

. Scheduling, confirming DOT Logs/Customer Services/Dispatching

. Managed the security of the property

. Managed logistics, Inventory and payroll for Service and Construction

Departments

. Managed completed life cycles of multiple projects

. Forecasting and Marketing Experience

. Able to manage multiple task simultaneously successfully

. B. S. Degree in Business Administration

Administration

. Assisted in negotiating union contracts and with IBEW Local 1448/827

. Estimated and negotiated cost of construction for fiber, aerial and

underground services

. Reviewed all safety and utility compliance reporting;

. Good analytical and design skills, can manage budgets and P/L

statements

. Handled employee relations for hiring, scheduling, training,

disciplining and termination

. Responsible for assuring the implementations of administration

guidelines, polices, evaluation and support services

. Managed a staff of 35 union technicians for operational needs and

equipment requirements

Customer Service

. Customer Relations Management who is able to turn situations in to a

positive experience

. Achieved resolution of customer issues with a professional and

conscientious approach

. Succeeded in positively building company's image

. Held weekly staff meetings for updates and set efficient and

beneficial workable time schedules

. Meet with potential clients to introduce them to our products and

estimates

. Seeks proactive solutions to potential issues by bringing full

perspective

. Marketed new products and assistant with demonstrations when needed

EMPLOYMENT HISTORY

Consultant (2010 - Present) Self Employed

GoGreenSaveNergy

Facilities/Operations Manager (Term Employment) (2013- 2013)

Community Development Institute Head Start - Atlantic and Cape May Counties

Operations Supervisor (2012 - 2013)

Greyhound Lines Inc.

Product Specialist - Sales & Marketing (2011 - 2011)

Atlantic Auto

Construction Supervisor/Project Manager/Service Supervisor (1988 - 2009)

Comcast Cable/Suburban Cable/Sammons Cable - Same Company*

EDUCATION

Bachelor of Science in Business Administration/Hotel Management

Berea College

Berea, KY

Pleasantville High School,

Pleasantville, NJ

Building Performance Institute (BPI) Building Analyst (Green Energy)ACIT

Mays Landing, NJ

SOCIAL ORGANIZATIONS/VOLUNTEERISM

Support activities for CARE, Community Food Banks, Field of Dreams, Clean

Oceans

Coach softball/volleyball; Neighborhood Watch Block Captain

Current Member ~ Professional Service Group of Pleasantville

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