Customer Service Manager

CALVIN L. PAYNE, JR.

**** ******* ****** ***** ********, GA 30338

Cell: 470-***-****

*****************@*****.***

Professional Summary

. Maintaining employee records and organizing files

. Processing new employee paperwork and assist with orientation and

onboarding processes

. Coordinating with payroll on benefits reconciliations

. Maintaining records in HRIS system

. Assisting with the coordination of HR programs such as employee

satisfaction surveys, internal corporate events, lunch and learn

series, training initiatives, wellness programs, volunteer programs,

phone and on-call reimbursement programs, etc.

. Assisting HR team with administrative support for special projects

such as performance review process, management training, sexual

harassment and EEOC training, onboarding improvements.

. Providing administrative Recruiting support to maintain accurate

candidate information, track candidate interview status, gather

feedback, schedule interviews in multiple office locations, etc.

. Experience with assisting with pay changes, direct deposit changes,

pay data entry and employment verifications

. Proficient in Microsoft Office, Excel, Outlook, Power point, Internet

explorer

Relevant Experience

SunTrust Bank, Atlanta, GA

Teller Coordinator/ Assistant Manager September 2011 to

November 2013

. SunTrust Gold status achievement for 2012 in service and sales with a

ranking in the top 10 in the company

. Manage full-time and part-time employees, conducts performance

reviews, selection and performance counseling.

. Ensures compliance with internal controls, operational procedures and

risk management policies.

. Staff Training and Development

. Provide service excellence; perform client maintenance requests,

problem resolution and sales functions. Commit to advancing individual

knowledge of sales techniques and product knowledge to better serve

consumer and business clients.

. Ensure compliance with internal controls, operational procedures and

risk management policies.

. Worked closely with accounts to answer and resolve customer inquiries

and issues

Best Bank, Dunwoody Georgia

Hero/ Manager October 2008 to September 2011

. Traveling to 15 Georgia North Region Locations to effectively manage

the day-to-day branch operations.

. Coach employee's in-aisle and teach best sales practices.

. Participation in recruiting and selecting a cohesive and effective

team.

. Assume responsibility in absence of the Branch Manager.

. Leadership in the setting and achieving of strategic and

organizational goals.

. Proficient in Microsoft Office and possess the basic knowledge of

Federal and State employment laws

Kroger, Dunwoody Georgia

Administrative Assistant/ Customer Service Supervisor October 2006

to October 2008

. Payroll processing and maintenance weekly.

. New hire processing with computer assisted training.

. Supervised, coached and counseled staff of 50 employees. Conducted

training on cash register, in house computers, and coordinated all

orientation sessions for new hires.

. Management Coaching

. Providing administrative Recruiting support to maintain accurate

candidate information, track candidate interview status, gather

feedback, schedule interviews in multiple office locations, etc.

. Responsible for the recruitment and hiring of all staff; New Hire

orientation and benefits.

. Assisting employees with benefits, insurance and HR related issues

. Support HR team with administrative support for special projects such

as performance review process, management training series, sexual

harassment and EEOC training, onboarding improvements, etc.

Verizon Wireless, Alpharetta Georgia

Customer Service Representative/ Call Center April 2005 to

December 2005

. Assisted customers with troubleshooting procedures

. Advise customers of account, current promotions and taking escalated/

supervisory calls.

. Price plan analysis and rerates due to billing errors

. Providing administrative Recruiting support to maintain accurate

candidate information, track candidate interview status, gather

feedback

Education

. Strayer University, Atlanta, GA,

Masters of Science in Human Resource Management- Concentration HR

Generalist (Currently Enrolled- graduating in May 2015)

. Talladega College, Talladega, Alabama

Bachelor Arts Degree Music Performance/ Voice May 2002 (Minor in

Education)

Affiliations

. Interactive College of Technology, Advisor Board Member, Chamblee, GA

2012

. SHRM member

2013 Southeast Region Student & Conference Attendee

. SHRM member (Atlanta)

. Notary Public

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