Customer Service Manager

J enalyn Wright

http://www.youtube.com/user/jwright411

17th

**** ***

706-***-****

Columbus, GA 31904 *************@*****.***

Summary

Results oriented professional with the ability to provide exceptional work ethic and a

commitment to excellent interpersonal and customer service. Able to utilize superior

i nterpersonal skills to effectively communicate creatively to a diverse audience. Offering an

extensive background in Public Relations, Marketing, and Journalism. Well versed in several

aspects of production with a proficiency in Final Cut Pro, Adobe Premiere Pro, InDesign,

D reamweaver, Flash, and Photoshop.

E ducation

Georgia State University, A tlanta, GA

G raduated

Bachelor of Arts, Film, minor in Journalism

M ay 2013

Cumulative GPA: 3.76/4.00

Relevant Experience

Sixt Rent a Car, Atlanta, GA 6/13

- 10/13

Manager in Training

• Updates and analyzes utilization daily and advises on pricing with corporate accordingly

• Responsible for addressing and minimizing delinquent accounts.

• Maximizes incremental sales, yield, and customer service through product knowledge and

f riendliness

WLTZ NBC 38, Columbus, GA

6/10 – 6/11

Production Intern

• Worked closely with the news department by t racking sources and researching background

i nformation

• Updated stocks, news stories, and advertised ongoing promotions through various media

outlets.

• Assisted in creating video and graphic advertisements via web and television.

S ix Flags White Waters, M a r ietta, GA 5/11

– 9/11

J enalyn Wright

http://www.youtube.com/user/jwright411

17th

4810 Ave

706-***-****

Columbus, GA 31904 *************@*****.***

Restaurant Manager (Seasonal)

• Supervised a smoothie/ice cream restaurant and two shave ice stands.

• P roperly delegated work and created work schedules for a staff of fourteen

• Promoted excellent customer service to team and guests

• Performed weekly inventory count and ordered according to utilization

Organizations

Delta Phi Lambda Sorority I nc. Gamma Chapter

10/10 – 05/13

Vice President, Web Manager, Public Relations

• Twenty hours of volunteer work per semester while hosting a number of nonprofit charity

events

• Responsible for web design, marketing strategies, and recruitment.

F ilipino Student Association of Atlanta 01/10 –

05/13

Secretary, Public Relations

• Cultural organization promoting Filipino values and culture

• Responsible for updating and informing diverse audiences through social media sites,

• Conceptualized and produced advertisements for major events.

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