Administrative Assistant Customer Service

Flordeliza Ocampo

Attraction Associate

San Marcos, CA

******************@*****.*** - 760-***-****

WORK EXPERIENCE

Attraction Associate

Legoland California Adventure - October 2013 to January 2014

Help guest while entering and exiting on/off rides/attraction while assuring guest safety at all times.

Operates rides at the maximum capacity while making sure to do it in the safest way possible,

Handling cleaning materials & equipment.

Mail Clerk

ARS National Services Inc - May 2013 to October 2013

Open and distribute mails, review payments for posting and notate accounts and customer service.

Data Processing Clerk

Officeteam - Carlsbad, CA - July 2012 to August 2012

Data Processing

Inputs information from a variety of sources into a computer database and take customer orders and input

into tracking system.

Administrative Assistant

Ransdat Finance & Accounting - October 2010 to November 2011

Duties include general clerk, faxing, copying, scanning documents and other administrative support.

Accounts Receivable Clerk

Arrowhead Insurance - September 2007 to March 2008

Duties include prepping cash payments to be processed through the cash machine. Balancing and transmitting

payment batches and invoices

Administrative Assistant

Unitrin Direct Insurance Company - October 2001 to May 2006

Various duties include general clerk, faxing, copying for auto insurance.

Assist in prepping documents for incoming and outgoing faxes.

Processing Specialist for Auto Department

Inspire Insurance Solutions - December 1997 to October 2001

Various duties include processing new business, for car policy, and renewal applications.

Assist underwriters on flat cancellations and solving problems with new business applications.

Assist in prepping cash payments to be posted in different policies through the Cash Machine.

*Imaging Specialist for Commercial & Auto Department

Various duties include preparing documents for indexing.

Enter policy information such as policy numbers, names and type of business through the system.

Scan documents and audit for misspelled insured's name, policy number and condition of documents in the

system.

ADDITIONAL INFORMATION

Trustworthy administrative/accounting professional with many years of experience and an a strong track

record of success processing accounts receivables, quickly and accurately entering data, and providing

quality administrative support. Detail-focused consummate professional who places a premium on quality,

organization, accuracy, and efficiency. Resourceful and quick thinker who excels at anticipating needs

and implementing creative solutions to problems. Hard-working self-starter adept at managing competing

responsibilities simultaneously and meeting all deadlines.

- CORE COMPETENCIES -

• Friendly and positive team player who enjoys working in a collaborative, team-oriented atmosphere

• Excellent communication and interpersonal skills to easily establish trusting rapport with all individuals

• Computer savvy and proficient in Microsoft Outlook, Word, and Excel

• Versatile and flexible with experience working in fast-paced environments and making quick decisions

• Fast typist and skilled in utilizing all office equipment (i.e. copiers, fax machines, scanners, and printers)

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