Customer Service Security
Resume:
ANGEL BATISTA
Brooklyn, NY *1208
************@*****.***
OBJECTIVE
To obtain a position in the Information Technology field where I can obtain hands-on experience
and contribute to the organization.
EDUCATION
New York City College of Technology
01/2014 Bachelor of Technology in Computer Systems
06/2012 Associate in Applied Science in Computer Information System
COURSEWORK
Local Area Network Database System Design
Advanced Single LAN Connect Design Micro Database
LAN Connectivity Design Database
LAN Internet Connect Data Warehousing
Information Security
Computer Security
Fundamental Network Security
Advanced Security Technology
EXPERIENCE
03/09 - 07/09 Target, Brooklyn NY
Sales Associate
• Provided excellent customer service
• Kept store clean, organized, and well maintain at every time
• Used creative problem solving methods to resolve customer issue
01/13 - 03/13 Olah Inc., NY NY
Database Assistant
• Assist and support database development projects in SAP Business
ByDesign and Magento
• Perform technical support and system testing
CERTIFICATION
Texas Engineering Extension Services - Online Courses
02/2012 Information Security Basic
11/2010 Cyber Law and White Collar Crime
11/2010 Cyber Ethics
COMPUTER SKILLS
• Software: Microsoft Office, SQL, HTML, JavaScript, Java, Internet Explorer 6.0,
Microsoft Windows, Mac OS, Oracle, PHP, XML
• Hardware: PC repair maintenance and upgrades, Repair printers, Troubleshoot routers,
Install virtual machines, Format PCs
LANGUAGE
Fluent in Spanish
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