Customer Service Representative

Kilolo Harewood

*** **** ****** ********, ** ****8

(Cell) 917-***-**** (Email) *******@*****.***

Objective

To obtain a position in a reputable company where I can utilize my customer service experience for the advancement in the

industry.

Experience

Member Services Specialist, NYC Teachers Retirement System, New York NY 03/12-current

Takes calls to assist members in all aspects of their benefits including service and retirement.

Use multiple programs to troubleshoot the account with the help of co-workers in other units and company materials.

Resolve any escalated issues with probing, written inquiries and the assistance of team leaders.

Update the account and provide information to help the members through their retirement process.

Customer Service Specialist, Luxottica Group, Port Washington NY 03/10-08/11

Take inbound calls from clients in regards to purchases and account information.

Manage inter-office email regarding postage and shipment for key accounts.

Assist supervisors and management staff with billing for clients.

Maintained the client’s files and records.

Customer Service Representative, General Motors, Atlanta GA 08/07-02/10

Front desk liaison between the business associates, medical staff and employees.

Operated the switchboard, forwarded messages and routed calls to the appropriate extensions.

Directed employees with complaints and questions to key people of management.

Handled and negotiated the purchasing orders for various different departments.

Maintained communication in regards to shipment dates and expedited orders.

General office duties such as filing, faxing, etc.

Education

Sanford Brown College Graduated in 2009

Degree in Cardiovascular Technology

Skills

SAP, AS400, UPS, MS Office, Outlook, type 40 wpm.

References will be furnished upon request.

Contact this candidate