Customer Service High School

Location:

Posted:

February 18, 2014

Lucresia Maldonado

Cell 832-***-**** / lucy77032@yahoo,com

Objective To obtain employment as a Bilingual Pharmacy Technician utilizing my education and skills.

Experience Pharmacy Technician (160 Hours)

04/2011 to 05/2011 Walgreens, Houston, TX

Customer Service

Typed scripts in computer

Properly filled and dispensed prescriptions

Stocked medications

Answered phone call for the Pharmacist

Home Remote Agent

02/2008 to 07/2008 Convergys

Effectively managed a high-volume of inbound and outbound customer calls.

Addressed and resolved customer product complaints emphatically and professionally.

Defused volatile customer situations calmly and courteously.

Met or exceeded service and quality standards every review period.

Cashier

08/2002 to 04/2003 Kroger Houston, TX

Answered questions regarding the store and its merchandise.

Processed customers transactions using cash register.

Ensured customers satisfaction.

Education Remington College Houston TX 2011

Pharmacy Technician Diploma

Nimitz High School Houston TX 2003

High School Diploma

Skills Registered with the State Board of Pharmacy

CPR / BLS Certified

ACPE IV Sterile Products Certified

HIPPA / OSHA Trained

Efficient in Microsoft Office

Compounding

Prescription filling training

Retail Pharmacy procedure knowledge

Fluent in English and Spanish

Fast learner

Hard Worker

Lucresia Maldonado

21423 Ruthann Dr Houston, TX 77338 / email:*********@*****.***