Customer Service Manager

Melissa Gordon

**** *. ********

Chicago, IL ****4

773-***-****

Objective: To be an Astute Learner and the best performer in your organization.

so that i can build an innovative career in your esteemed organization

by using my skills and other significant talents.

Experience: Church's Chicken Chicago, Il

ASSISTANT MANAGER 05/2011 to 03/2013

Managed store oprations and administration including

scheduling,reports,inventory, and customer service.

DR PEPPER/SNAPPLE Northlake, Il

Utility/Leadperson 03/2002 to 10/2009

Machinist with leadership skills and talent in motivating and helping

teams achieve business goals and objectives. Machinist with 8 years

experience reviewing work orders and running several different

machines simultaneously in a 5s enviroment. Lead person with

outstanding problem solving skills focused on driving continuous

improvement through innovative ideas and methods.

IT'S ON AGAIN BEAUTY SALON Chicago, Il

Receptionist 04/98 to 01/2002

Answer incoming calls, greeting callers/customers, providing

information, transferring calls or taking messages as necessary. Relay

or route written or verbal messages. Perform clerical duties, such as

typing, proofreading, accepting orders, scheduling appointments, and

sorting mail. Answers simple questions about clients businesses, using

reference files.

Education: CREGIER VOCATIONAL Chicago, Il

General Studies 06/90

MALCOLM X WESTSIDE LEARNING CENTER Chicago, Il

BOOKKEEPING 06/95

References: Available upon request

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