Project Manager Management

NIRMALA KUMAR

**** *** ******, ********, ** *****

Phone: 510-***-****.E-mail: *************@*******.***

Versatile, enthusiastic, highly motivated technology professional with

experience in global vendor relationships, agile methodologies and

outstanding project management skills.

Over 12 years of experience at both the corporate and project team level

including successes such as:

. Improving on-time delivery from 10% to 100% while managing off-shore

engineering teams to establish structured methods of communication to

eliminate language and cultural barriers.

. Consolidating test tools and reporting applications to improve efficiency

and achieve $25K+ reduction in recurring annual costs.

. Facilitating onboarding, team development and training resulting in a 50%

reduction in customer costs.

. Managed the selection, adoption and implementation of a test framework to

fit the needs to the business; thereby improving project execution and

lowering costs.

. Recognized excellence in project management and technical leadership,

agile methods and experience in coaching agile scrum teams.

. Successfully managed large projects in the Automotive, Manufacturing,

Retail, Telecommunications, domains. Clients include AT&T, REI, Toyota,

General Motors, Chrysler, Volkswagen and GE.

. Experience in developing Project plans to manage projects across all

stages of the life cycle from Project Initiation and Approval to Project

Closure phases.

. Engaged business sponsors and functional teams in defining the scope and

project delivery models.

. Participated in application onboarding and transition management.

. Experience in feasibility study, functional documentation, GAP analysis,

design and documentation of end-user requirements.

EDUCATION

Master of Science in Computer Science, East Tennessee State University, TN

Bachelor of Science in Computer Science, Mathematics, Statistics, Bangalore

University, India

Certifications

Project Management Professional

ITIL foundation certified

Sun Certified Java Programmer

Certified Scrum Master

CORE COMPETENCIES

Project Planning, Resource Management, Requirement Analysis, Work Breakdown

Structure, Earned Value

Scope and Change Management, Release Management

Quality and Test Management and Defect Management

Agile methodologies/Scrum

Project Management Tools: MS Office, MS Project, Visio, ServiceNow,

EPMLive, Clarity

Defect Management Tools: Jira, Bugzilla, Quality Center, OnTime, VSTF

Technical Aptitude: Java, Rest, Oracle, SQL, Selenium, Jenkins, Maven, SVN,

Tomcat, Unix, XML

PROFESSIONAL EXPERIENCE

Program Manager, Accenture, Seattle WA June 2013 - Dec

2013

. Define and Lead the UAT strategy for a Volume licensing programs, working

with cross organizational stakeholders to drive consensus.

. Manage UAT stakeholder expectations regarding UAT goals.

. Conduct meetings, clarifying User Scenarios and delivered functionality

for the release.

. Collaborate with the business and engineering teams to determine

priorities and schedule

. Manage test procedures, coverage, issues, data, environment and triage

meetings

. Ensure testing is completed within established time and that objectives

conform to the user requirements and business need

. Provide input and shape UAT management processes in-line with industry

best practices

Project Manager, AT&T, Bothell, WA Nov 2012 - March

2013

. Manage customer meetings, vendor selection, and user requirements

documentation

. Consolidate Project documentation and create project plans in MS Project

2010

. Lead defect management and post production analysis of the ATT eCommerce

applications including Hard Rock, mobile Hard Rock, uVerse, DSL, eSupport

programs

. Work closely with project managers, QA Engineers, developers, operations,

business owners for successful release and change requests

. Lead daily stand ups and defect triage meetings

. Work closely with the project manager to lead project team coordination

and communication

. Analyze defect trends and propose long term and short term resolutions

Lead Consultant, REI, Kent, WA Nov 2011 -

Sep 2012

. Provided subject-matter expertise on agile methodologies and test

automation

. Reported on project status and quality metrics to key stakeholders

. Led the initiative to assess prevalent QA tools and methods and

recommended improvements

. Assess tools used, test coverage, process and standards and make

recommendations to improve coverage, reduce cost by over $25 K, identify

automation gaps

. Managed scope and resource allocation, collaborate development and QA

activities and releases with multiple agile teams and offshore

resources, business analysts and vendors, build and release teams

Project Consultant, Toyota/TGT, Bellevue, WA Nov 2010 -

Nov 2011

. Led portal testing for Toyota Entune providing quality assurance during

development, product launch and feature updates

. Developed a testing framework using Selenium for portal testing reducing

manual test efforts

. Generated weekly reports to monitor quality and testing progress

. Researched into quality models and recommended appropriate model (ISO/SEC

12207) with corporate approval

. Generated executive reports for Toyota Operations and Marketing divisions

. Coordinated and manage with client test teams for mobile testing

(Android, Blackberry, iPhone), User Acceptance testing and Security

testing for vulnerabilities like XSS, SQL Injection, canonical testing

while putting together agile teams and managing resource allocations

IT Consultant, University of California, Berkeley, CA Aug

2007 - Nov 2010

. Liaison between RSSP, UVACC, ResComp to coordinate activities between

units

. Designed instructional workbook materials for use in training including

hands-on exercises and course objectives, Created training material for

advanced classes in MS Office, Web design

. Conducted Group Training classes for Students and Residents

Project Manager, IGate, Bangalore, India Oct 2006 -

June 2007

. Led a team of 12 software engineers and testers to develop business

applications for GE

. Developed project plans to test applications and managed scope, time,

cost and staffing plans

. Facilitated and participated in conference calls with customers and other

departments

. Communicated project status through status reports and weekly meetings

. Responsible for staff acquisition and team development

Systems Consultant, Econ LLC/General Motors, Warren, MI Nov 2004 - June

2006

. Single-point-of-contact for mission critical vehicle component management

system (Parts Rate Generator) and had direct responsibility for user

support, system enhancement and maintenance, system testing, and managing

relationship with client

. Provided Level 1 and Level 2 support to customers, Implemented ITIL

compliant operational management procedures and practices

. Coordinated software releases as required and coordinated all releases

with several vendors for the application and system upgrades

. Analyze business requirements and developed project estimates, resource

estimates for application onboarding

Business/Systems Analyst, Projects July 1996 - Jul

2004

Clients: Convergys, Lake Mary, FL, Perot Systems, Detroit, MI, Meridian

Systems, Southfield MI, Daimler Chrysler Services, Farmington Hills, MI

. Developed Business, process, IT and testing specifications

. Created design of use cases, sequences, component and class diagrams

using Rational Rose

. Provided technical support to enhance the existing system and resolve

design/analysis issues of clients

. Member of the Rapid Response team of the Pricing subsystem

. Provided on-call support to resolve production problems and developed bug

fixes and enhancements

. Managed an application for e-form automation

. Coordinated activities for WebSphere administration, Database

Administration and testing

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