Customer Service Manager

DIMETRIA L HAMANI

*** * ******* **, **********, North Carolina 27406

Home: 336-***-**** Cell: 336-***-****

**************@***.***

SUMMARY

Career Objective:

To obtain a challenging and rewarding career in the Customer Service industry, In A progressive

Organization that would allow me to grow as a professional and develop leadership skills for long Term

stability within the organization. Personable Responsible Cashier with 10 years in retail and customer

service. Solid team player with upbeat positive attitude.

Qualifications:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to

company success. Supporting the business and alleviating of the daily operational of responsibilities:

Experience with billing and invoicing, Demonstrate ability to build effective working Relationships within a

business group, account documentation for services that are needed in the customer service industry.

Multi Task in Light Industrial field, (i.e. production line, materials inspector, shipping and receiving)

HIGHLIGHTS

EXECUTIVE TEAM LEADER SALES MANAGEMENT

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INVENTORY REPORT GENERATIONS STAFF TRAINING AND DEVELOPMENT

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CLIENT /VENDOR RELATIONS CUSTOMER RELATIONS

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MARKET ANALYSIS PROCESS IMPROVEMENTS

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ACCOMPLISHMENTS

Customer Assistance; Worked with company systems such as Live Support and diligently completed

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all assigned tasks, working overtime as needed.

Computed Data Reports

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Provided required weekly, monthly and quarterly reports listing sales figures and client track

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records.

Customer Interface

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Greeted customers upon entrance and handled all cash and credit transactions.

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Assisted customers over the phone regarding store operations, product, promotions and orders.

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Database Maintenance

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Assisted in the managing of the company database and verified, edited and modified members’

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information.

Recognized by peers and management for going above and beyond normal job functions. Routinely

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helped as many as 200 Contributed to a 80% drop in shoplifting through increased awareness and

intervention measures.customers each day in a high volume retail outlet.

Developed and implemented new loss prevention methods which resulted in a 80% reduction in

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shrinkage rates.

Promoted to Store Manager after 6 months in the Assistant Manager position.

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Earned a perfect attendance record for 4 years in a row.

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Researched and resolved billing problems that had been previously missed.

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Training

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Responsible for providing vision and guidance to a group of 20 employees, training them on sufficient

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project plans and procedures.

Inventory Control

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Restocked and organized items as necessary and as directed

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Product Inspection

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Inspected products to ensure highest quality.

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EXPERIENCE

McDonalds Restaurant Greensboro NC 01/1993 – 08/1996

CASHIER CREW MEMBER

• Up sold additional menu items, beverages, and desserts to increase restaurant profits.

• Took necessary steps to meet customer needs and effectively resolve food or service issues.

• Promptly reported complaints to a member of the management team.

UNITED PARCEL SERVICE Greensboro NC 12/1996 12/2001

TEAM LEADER/TRAINER

• Investigated, and resolved discrepancies in accounts while under tight deadlines.

• Billing Clerk

• Oder picker

• Responsible for billing customers correctly

Team leader responsible for the proper employee training of Billing Clerks and Revenue Auditors

PROTECT AMERICA Home Alarm systems Greensboro NC 01/1998 – 02/ 1999

CUSTOMER SERVICE REPRESENTATIVE (sells)

• Collected customer feedback and made process changes to exceed customer satisfaction goals

• Worked with upper management to ensure appropriate changes were made to improve customer

satisfaction.

• Recommended and helped customers select merchandise based on their needs.

• Informed customer on alarm systems

• Inbound/Outbound calls

• Sells

• File Clerk

Responsible for contacting Home owners, Vendors, and Privately owned businesses for

Promotions and sells of products

AMERICAN EXPRESS Greensboro NC 03/2000 – 10/2002

CUSTOMER SERVICE REPRESENTATIVE (AUTHORIZATIONS)

• Inbound calls

• Data Entry

• Responsible for verifying card holder information for Merchants

• Collected customer feedback and made process changes to exceed customer satisfaction goals

• Addressed customer service inquiries in a timely and accurate fashion.

Authorized spending limits on cards holders accounts Responsible for verifying information to

Merchants that call in reference to the customer/customers card holder’s information at point of

sale

DUN&BRADSTREET Greensboro NC 01/2003 08/2004

CUSTOMER SERVICE REPRESENTATIVE

• Responsible for handling inbound calls and responding to customer concerns

• Updating customer business files

Responsible for sales of products and services Responsible for handling inbound calls

and responding to customer concerns, Updating customers business files and

Responsible for sales of products and services

NC A&T University ACCOUNTS PAYABLE/RECEIVABLES Greensboro NC 01/2003 06/2006

ACCOUNTS PAYABLE/RECEIVABLES

• Maintaining Students Credit Accounts and payment history

• Telephone service

• Stocking

• Team leader

Prepared work to be accomplished, pay invoices out by verifying transaction information,

scheduling and preparing disbursements; obtaining authorization of payments for student

SEARS HOME IMPROVEMENT Greensboro NC 01/2008 04/01/2009

OFFICE COORDINATOR (Administrative Assistants)

• Collating

• Binding documents

• Filing,

• Opening mail and sorting invoices.

• Multi-tasking answering the phones (taking messages) in a small office

TRAVEL CENTERS OF AMERICA Whitsett NC 02/2007 – 03/2009

Cashier

• House Keeping

• Stocking

• Inventory

• waiting on customer at a timely manner

Maintain a cash register at a high pace volume from Burger King / Popeye’s Restaurant while running Drive –thru

While multi taking both restaurants at the same time by split hours House Keeping, Stocking, Inventory, and waiting

on customer at a timely manner

Dollar General

Assistant /Store Manager Greensboro NC 04/04/2009 – 06/26/2012

Cashier

• Delivered excellent customer service by greeting and assisting each customer

• Addressed customer inquiries and resolved complaints

• Design and implemented customer satisfaction metrics

• Opened a new store location and assisted in recruiting and training new staff

• Stocked and restocked inventory when shipments were received

• Reorganized the sales floor to meet company demands

• Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts

• Determined staff promotions and demotions, and terminated employees when necessary

• Completed a series of training sessions to advance from Assistant Manager to Store Manager

• Fulfilled customer shipping needs using UPS and USPS methods

• Completed weekly schedules according to payroll policies

Trained all new managers on store procedures and policies

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• Maintained daily record of all transactions

• Wrote order supply requests to replenish merchandise

• Trained staff to deliver outstanding customer service

• Addressed and corrected sales staff communication issues in a tactful and effective manner Contributed to

merchandising ideas at team sale meeting

Stocking, cleaning, Pos Deposit, Training, hiring, responsible for inventory,

Receiving, Scheduling, made sure all project was due by deadline. While maintain a high volume variety store.

REFRENCES

Bonita Batten 418 Bank Street 336-***-****

Jennifer Young 310 Webster Rd 336-***-****

Tony Holliday 16 Pear Tree Lane 336-***-****

Patricia Holliday 1421 Ardmore Dr 336-***-****

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