Customer Service Manager

Leroy Holiday

847-***-**** (Primary)

708-***-**** (Secondary)

************@*******.***

SUMMARY OF QUALIFICATIONS

• Optimistic people-person with outstanding customer service skills

• 30-35 wpm typing speed

• Proficient with Microsoft Office

EDUCATION Computer Systems Institute,

Chicago, IL Business Career Program Diploma

John Hope College Prep, Chicago, IL High School

Diploma

CERTIFICATIONS Microsoft Office Specialist

Excel 2010 In Progress Intuit QuickBooks

Certified User (QBCU) In Progress International Customer

Service Association Certification 2012

RELEVANT COUSEWORK

• Professional Development

• Computerized Accounting I

• Computerized Accounting II

• Computerized Application I

• Computerized Application II

• Financial Services

• Foundations of Office Management

• Applied Business Concepts

• Customer Service

EMPLOYMENT EXPERIENCE Stock Associate

Family Dollar, Chicago, IL 02/2012-06/2012

• Work effectively in a fast-paced environment

• Maintain a positive attitude when dealing with customers

• Function as a positive and valuable member of the team

Store Assistant 09/2011-02/2012

Cuttie’s Closet, Chicago, IL

• Entrusted with establishment keys and security codes

• Coordinated with manager to Complete assigned tasks

• Loaded and unloaded merchandise for stocking

Volunteer Experience Customer Service Rep

Englewood Community Center, Chicago, IL

(Volunteer)

06/2005-10/2012

• Developed public speaking skills by working with adults and children

• Performed bookkeeping skills for their Camping Events

• Assisted office manager with completing tasks

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