Updated: November ****

Mailing Addresses:

**** *.*. **** ******, #SJO 29691 Apartado 7307-1000

Doral, FL 33122 USA San José, COSTA RICA

OBJECTIVE

Implement innovative technologies that bring more new opportunities and

profitable business solutions. Improve organizational practices and business

procedures by maximizing the use of IT resources, as well as strategically aligning

them with business objectives. Support organizational advancement and keep

ahead of competitors by being inventive and efficient.

SUMMARY

Extensive experience as University Professor, Computer Specialist, Consultant

and IT Director / Business oriented / International and multi-cultural experience /

Excellent at managing, motivating and guiding teams / Insightful, results driven /

Technical experience / Excellent oral and written communications skills / Fluent in

English, Spanish and conversational Portuguese.

EDUCATION

Feb. 1988 M. Sc. Computer Science

Major: Software and Systems

Minor: Engineering Administration

George Washington University. Washington, D.C.

Ago. 1980 Licentiate degree in Computer Science

University of Costa Rica. San Jose, Costa Rica.

Nov. 1978 B.Sc. Computer Science

University of Costa Rica. San Jose, Costa Rica.

EXPERIENCE

Regional IT Services Director, Sykes Latin America & Spain. 2007- 2013

Provided technology, vision and leadership for Latin America to increase client satisfaction

under always-innovative schemes, implementing cost reduction alternatives and

transforming IT department into an actual service-oriented organization. Established

standards to ensure consistent and uniform IT services. Expanded to new locations in

Costa Rica, Brazil and Colombia. Regional maintenance contract negotiations with

significant cost reductions. Served as Project Manager for initiatives to add services to

specific customers while increasing satisfaction and revenues.

Senior IT Consultant, European Union. 2005 – 2007

W orked as a Senior IT Consultant for the European Union assigned to Costa Rican

Government in order to strengthen and decentralize municipal governments. Designed a

secure network linking all local governments in Costa Rica, offering added services like

collaborative work environments and VoIP telephony. Designed an integrated Web Portal,

supporting e-Government initiatives.

Senior ICT Consultant, United Nations – FAO. 2004 – 2005

Designed an information system for promoting and transferring technological innovations to

small and medium-sized organized producers in Costa Rica using Web-based applications

and Virtual Private Networks to interconnect various locations. FAO later exported solution

developed here to Bhutan, which won “Costa Rica green and smart” award in 2013.

Professor of the course “Management Information Systems” for the bi-lingual BA in

Business Administration, ULACIT University. 2005

IT Director, DOLE Standard Fruit Co. de Costa Rica, S.A. 1996-2003.

IT director for Dole companies in Costa Rica. Improved utilization of information for

supporting business decisions [Intranet implementation linked to JD Edwards’ ERP], as well

as some performance improvement projects through the use of technology, adding value to

the business organization within a limited budget. Installed wireless data backbone linking

remote sites, using VoIP and “trunking” radio systems for added functionality and costs

savings.

IT Manager, DOLE Standard Fruit of Honduras. 1992-1996.

Regional IT Manager (Honduras, Guatemala and Nicaragua) Directed Re-Engineering

effort, hardware and software standardization, installation of JDEdwards’ ERP and

supporting infrastructure. Also responsible for the Communications Department, with

projects such as the integration of voice and data communications, linking different

locations using fiber optic, wireless communications and dedicated lines. IT high-

performance team created. Operating budget reduction of 50% while enhancing service.

Operations and Programming Manager, DOLE Fresh Fruit International, Ltd. 1990-

1992. San José, Costa Rica. Successful relocation of DOLE Latin American headquarters to

Costa Rica, with no downtime. Recruiting, coaching and leading technical personnel.

Implemented computer network hardware, software and international telecommunications.

Assisted preparing RFP specifications for Regional JD Edwards’ ERP implementation, later

chosen by Corporate Office as worldwide standard.

PREVIOUS EXPERIENCE

Consultant, DEVCO, Inc. Assigned to the Organization of American States (OAS),

W ashington, D.C. 1987.

Consultant, DEVCO, Inc. Assigned to the Inter-American Development Bank (IDB),

W ashington, D.C. 1986.

Computer Specialist, Inter-American Institute for Cooperation on Agriculture (IICA). 1982-

85, 1988-90.

Information Systems Manager, Ministry of Planning, Costa Rica. 1981- 82.

Systems Analyst, Ministry of the Presidency, Costa Rica. 1979 - 80.

Professor, Schools of Mathematics and Computer Science, University of Costa Rica.

Several courses in Calculus, Programming and DBMS. 1978 and 1989.

PUBLICATIONS

“Sistemas de Información de Proyectos Financiados con Recursos de Extra-Cuotas”,

IICA, ISSN-0534-5391, June 1984. Joint publication.

“Modelos Matemáticos aplicados a la Epidemiología”, Licentiate degree Thesis, March

1980.

“Fundamentos de Algoritmos y Lenguajes”, November 1978. Joint publication.

ACCOMPLISHMENTS

Invited panelist by CIO Magazine: “Narrowing the Digital Divide”. Boca Raton, FL,

2001.

Organization of American States (OAS) Political Observer – Computer Specialist for

Nicaragua’s elections. Managua, Nicaragua. 1990.

Fulbright Scholarship, awarded by USA Embassy in Costa Rica to carry on graduate

studies in USA, 1985.

PERSONAL INFORMATION

Fluent in English and Spanish. Conversational Portuguese.

Telephones: +(506-****-**** / +(506-****-**** / +(506-****-**** [Home]

accptr@r.postjobfree.com accptr@r.postjobfree.com

Contact this candidate