Customer Service Administrative Assistant
Resume:
Sheli Ptak 219-***-****
*** ********* **. ********@*******.***
Round Lake Park, IL 60073
Professional Profile
I am a professional individual who works well in any atmosphere and best within a Manu facturing Field. I feel I would be
an asset to your company because of my 10+ years experience and professionalism has built proven success within past
work environments. I accept challenges and work hard at accomplishing each one.
*Supervisor of Shop/Manufacturing * Production/Employee Scheduling
*JobBoss/ShopBoss Exact Software *10+yrs Shipping/Receiving
*Inspection(use of measuring tools/microscopes/software)
*Set-Up/Run/Maintenance of Vertical and Horizontal CNC Machines
*Set-Up/Run/Maintenance(change of inserts) of CNC Lathes
*Running of wet saw *Water jet Set-Up and Run
*Complete Quotes/Ordering of Materials/ Vendor and Customer PO's
*UPS/FedEx/Freight Shipping/Rcvg *Customer Correspondence
*HR & Customer Service Experience *CNC Tool/Insert Research and Ordering
*Enter and oversee Sales Orders to Ensure Timely Completion
*PowerPoint/Word/Excel typing 65+ WPM
Professional Experience
Industrial Models, Inc., Wauconda, IL
2/11 thru 2/14
Shop Manager
Achievements
Overall responsibility of Shop Procedures, Scheduling, Production, Orders, Material and Shipping/Receiving
Running of Vertical & Horizontal CNC Machines and Lathes and all Maintenance and tool changing of the same
machines
Completion of a accurate and on-time delivery of Products and Parts
Responsibilities
Production/Employee Scheduling
Inspection using measuring tools such as micrometers, calipers, microscopes and other finishing tools for parts
Polishing, tumbling, grinding, sandblasting of material and parts
Run and maintain CNC Machines and Lathes
Waterjet running and set-up
Shipping/Receiving
Update MSDS Binders
Produce Purchase Orders/ Vendor Correspondence/ Quotes
Complete and Package and shipments of parts
Filing and keeping all Binders/Documents/Manuals/Orders in Order and easy to find
Hydraforce, Linclonshire, IL
11/09 thru 2/11
Receiving
Achievements
Quickly learned and completed receiving of orders from other departments and enter them into system to then be
packaged for shipment
Inspected and resolved any issues with parts corresponding with other department heads
Overall responsibility of Receiving Department
Responsibilities
Receiving of parts and entering or scanning into system
Assist in packaging and shipping of parts
Assist with Part assembly
Inventory
Smalley Steel, Lake Zurich, IL
09/08 thru 09/09
Shipping
Achievements
Read and prepared orders for shipment proficiently and in a timely manner to ensure proper delivery to customer.
Forklift trained in order to work more independently.
Assisted in many areas of Shipping department making me versatile and valuable to Company
Responsibilities
Completed orders using scale and preciseness to accurately complete customer orders.
Bag parts and package securely for shipment.
Check and close boxes/skids to prepare for shipp ing.
Learned loading dock procedures.
Find jobs completed or in inventory to complete customer orders.
Aristo, Inc. Hobart, IN
05/04 thru 11/07
Administrative Assistant
Achievements:
Organized and completed a new filing system which made for a better a nd quicker way to complete daily work
assignments for staff.
Constructed a more efficient Shipping Department in the warehouse to help ensure orders get out securely and in a
timely manner.
Used friendly, accurate and complete information when talking to c ustomers, contractors and business associates in
order to make business run smoothly and more efficiently and bring more business through word of mouth.
Responsibilities:
Assisted Human Resource Director, performing many tasks, such as organizing resumes, scheduling interviews,
typing many documents, filing and completing payroll
Answered multi-line phone system, took messages, transferred calls
Filing
MSDS updates
Kept all binders updated and in order
Typed, using programs such as Excel, Word
Completed and called in orders
Shipping/Receiving
Accounts Payable
Scheduled, set up and organized conference room for meetings
Copying
Various duties and errands
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