Customer Service Sales

Location:

Posted:

February 17, 2014

Melvin Shaw

SUMMARY: Energetic goal oriented individual with three plus years of experience in a challenging

customer service /call center environment seeking a position enabling me to thrive in a competitive goal-

driven environment.

PROFESSIONAL EXPERIENCE

Appointment Setter

Mirand Response Systems Houston, TX 10/13 01/14

• handled heavy calls while building great customer service relationships.

• Scheduled free no obligation face to face consultation for outside reps.

• Explained services offered by Mirand Response Systems.

• Followed up and confirmed appointments scheduled.

• Faxed or Emailed financial documents to merchants to close deals.

• Qualified business owners for free consultation through a variety of questions about their

business.

outbound Call Center

Advantage Staffing Houston, TX 2/13 to 10/13

• Professionally answered out/inbound calls in a timely manner.

• Located and assessed potential sales opportunities by presenting information properly.

• Proactively rebuttaled customers while providing excellent customer service.

• Established solid relationships with customers by maintaining positive professional relationships.

• Developed product knowledge regarding DTV, HSI, VOIP Services and Bundled Packages.

• Recorded reports and maintained call center information as required.

Outbound Customer Service

Amerilife Group Clearwater, FLA 2/09-5/09

• Called via outbound calls to resolve product/service issues for superior customer service.

• Demonstrated great prospecting /selling skills to overcome objectives to close sales.

• Maintained logs of calls during shift to submit to manager final number of outbound calls.

Inbound Customer Service

Accent Marketing Eustis, FLA 11/07-2/09

• Answered customer requests or inquiries concerning services, products, billing etc…

• Able to quickly think outside the box while maintaining a problem resolving attitude

• Improved customer retention through programs and services provided to customers

• Utilized mechanized systems to complete service request for customers.

• Maintained working knowledge of company products services and promotions.

• Made recommendations according to customer's needs on features and Wireless upgrades.

• Utilized operational systems to process products/services to collect payments for service.

Master of Business Administration Houston, TX 01/11 – 03/12

American InterContinental University

• Concentration: Management