Project Manager Customer Service

A RUNA NAGARAM

469-***-****(cell) 214-***-****(home)

*************@*****.***

Summary

•

• More than Eight years of experience in Software Quality Assurance and support environment.

• Efficient in implementing established standards, procedures, and methodologies.

• Strong understanding of Software Development Life Cycle (SDLC).

• Proficient in Manual and Automated testing- provided an integrated platform for software testing.

• Expertise in Black Box Testing, White Box Testing, Unit Testing, Integration Testing, Functional

Testing,Regression Testing, Performance Testing, Stress Testing.

• Manually performed Back-End testing by writing SQL queries.

• Experienced testing in a regulated environment, and enterprise wide applications with multiple databases.

• Prepared and executed test cases for high-capacity web server software, and database-driven web-based

applications.

• Extensive experience in Quality Center, ClearQuest, WinRunner, QTP, Amdocs and LoadRunner.

• Involved in writing Test cases, Test scripts for Amdocs CSM, have thorough knowledge of this modules MPS and

Billing Modules

• Amdocs -- creating Accounts (BANS) and Subscribers for Testing purpose using CSM front end.

• Strong aptitude towards learning new technologies/sharing ideas

• Ability to work under tight schedule

• Ability to identify tasks which require automation and automate test cases.

• Profound insight to determine priorities, schedule work, and meet critical deadlines within budgetary guidelines.

• Good communication, issue finding, solving and learning skills.

Computer Skills

Operating System Windows NT/98/2000/XP, UNIX (Solaris)

C#, ASP.NET,SQL, Oracle PL/SQL, HTML, XML, Shell

Languages

Scripting

RDBMS DB2, Oracle, MS Access, SQL Server

WinRunner, QTP, HP Quality Center, Agile Methodology,

Testing Tools

ClearQuest, Amdocs

Experience:

AT&T, Texas June 2011 - Present

Project I – QA Analyst

BNS_E2E team handles all the AT&T projects for individual, large, small and government customers. The testing scope

involves identifying requirements, planning, execution and validation across all internal and external front end applications

including self serve websites, AT&T owned store applications, AT&T Dealer applications and CSR applications, IVR, Paper bill

outputs

Project II – QA Analyst

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A RUNA NAGARAM

469-***-****(cell) 214-***-****(home)

*************@*****.***

Worked in PRODUCTION VERIFICATION TESTING (PVT) team. PVT is a final opportunity to determine if the

software is ready for release. Its purpose is to simulate the production cutover as closely as possible and for a

period of time simulate real business activity.

Responsibilities:

• Involved in full life cycle of the project, Daily Scrums, Sprint Planning meetings, Retrospectives,

Demos and Backlog grooming as part of Agile Methodology.

•Worked with the Production Validation manager to understand testing requirements for each initiative.

• Developed testing plan for execution with both internal and external stakeholders for PVT.

• Executed Test plan Documents and coordinating for test account setup, test case creation, and end to

end process management with stakeholders.

• Developed Testing documents like Test Scenarios and Test Cases as

part of TDD process.

•Prepared test scenarios to be executed via the appropriate means, i.e. CERT grid or Sandbox

Preparation..

•Reviewed test scenarios with Business Analysts, Developers and the Project Manager, captured the

feedback and made updates accordingly.

• Reviewed and analyzed test output against the expected results.

•Worked with Test Plan Manager, analyst and functional areas to determine the reason for any

discrepancies between the expected results and the actual results, if necessary, rerun any scenarios with

update information.

• Worked on Order Management System (OMS). OMS is used to keep track of customers, accounts, credit

verification, product delivery, billing, etc.

•Summarized results to provide to Production Validation Unit manager, project initiator, and other internal

parties.

•Performed Build Verification testing, User Interface testing, and User Acceptance testing.

•Used Quality Center as a repository for all the testing efforts, including defect tracking.

• Presented Demos to Business and Users to evaluate the usability of the application.

• Mentored the team members in absence of Lead and escalated/resolved the issues to deliver the

project in time.

• Working in AT@T POS.com II, which is a point of sale application and it is web based software.

AT&T dealers use this software to enroll new customers for /AT&T. Dealers can activate new customers,

make changes to existing customer accounts. POS.com II is a front end system. It accesses the back

end Telegence Systems.

• Worked in Uverse (IPTV, Internet, and Voice) AT&T U-verse is a VDSL service operated by AT&T. It

provides internet access up to 24Mbit/s along with phone and television services. Total bandwidth is 20-

32Mbit/s dependent on the distance from the neighborhood fiber gateway.

• U-verse TV is delivered via IPTV from the head-end to the consumer's Total

Home Dvr or standard set-top box.

• Investigating software bugs and interacted with developers to resolve application defects.

Environment: Telegence-Amdocs, Quality Center 11.0, Quick Test Professional 9.2, Oracle/SQL database,

Toad, HP UNIX, Clear quest/Team Track.

BlueCrossBlueShield(BCBS), Richardson, Texas January 2010 - May 2011

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A RUNA NAGARAM

469-***-****(cell) 214-***-****(home)

*************@*****.***

QA Analyst

The New Business system is a intermediate system through which sold case information (consisting of groups,

accounts, products, plans, etc) will flow prior to being loaded into Genelco and the ODS database. Case

information will come from three sources: AMA, PAS and manual loads. For phase 1, only AMA cases will be

supported. Once the case is in New Business, Policy Issue has an opportunity to specify values for data

elements not available in the source systems (e.g. AMA) but needed for the downstream systems. Once the

required information is entered into the New Business application, the information is reviewed by Quality Review

and then can be fed into Genelco and the ODS.

Responsibilities:

• Analyzed the Business process specifications, Use cases, and User Interface specification

documents.

• Based on use cases, translated the information to test cases and test procedures.

• Created various User Defined Functions for script enhancements and to verify business logic.

• Cause and Effect spreadsheet was prepared based on the functionality of the application for easy

analysis.

• Worked closely with Software Developers to isolate, track, and troubleshoot defects.

• Attended reviews and walkthroughs to better understand the requirement documents.

• Found workaround in case of system failures during testing.

• Created, maintained, executed and deployed functional test cases against project requirements

including black box testing.

• Wrote SQL Queries to check data while testing. Used PL/SQL for unit testng

• Logged into UNIX servers and checked the logs using putty.

Environment: Windows XP, UNIX, SQL Server, C#, ASP.NET, HP Quality Center, ClearQuest, MS Office, Rational

QTP and WinRunner.

AT&T, Texas – QA Analyst December 2008 – December 2009

Worked in POS.com2 functional testing team. As part of the team tested the Point of Sale application - PDC2.

Worked on different test initiatives for PDC2 for different releases. PDC2 is a point of sale application used in

stores like Best Buy, Walmart, Sams club, Fry's etc. Using the PDC2 application retail stores can order the Cell

phone service for the customers. Submitted orders for PDC2 for testing purposes and validated the orders in the

back end system called Telegence.

Responsibilities:

• Working in AT&T POS.com II, which is a point of sale application and it is web based software. Cingular

dealers use this software to enroll new customers for Cingular/AT&T. Dealers can activate new

customers, make changes to existing customer accounts. POS.com II is a front end system. It accesses

the back end Telegence Systems.

• Worked in Uverse (IPTV, Internet, Voice) AT&T U-verse is a VDSL service operated by AT&T. It provides

internet access up to 24Mbit/s along with phone and television services. Total bandwidth is 20-32Mbit/s

dependent on the distance from the neighborhood fiber gateway.

• Used Quality Center as a repository for all the testing efforts, including defect tracking.

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A RUNA NAGARAM

469-***-****(cell) 214-***-****(home)

*************@*****.***

• U-verse TV is delivered via IPTV from the head-end to the consumer's Total

Home Dvr or standard set-top box.

• Responsible for the testing of all components and applications in the new environment.

• Investigating software bugs and interacted with developers to resolve application defects.

Environment: Telegence-Amdocs, Windows 98/NT/XP, Quality Center 9.1, Quick Test Professional 9.2,

Oracle/SQL database, Toad, HP UNIX, Jack Track/Team Track

AT&T (Cingular wireless), Texas April 2006 – December 2007

QA Analyst

Worked on AT&T wireless project (Telepos II). TelePOS II is a Web-enabled activation system, customer

service representatives use to activate service and maintain equipment information for AT&T Wireless customers.

With TelePOS II, they can Migrate or port an account, Change your password, Search orders etc.,

Responsibilities:

• Created, maintained, executed and deployed functional test cases against project requirements including

black box testing.

• Extensively tested CSM module with activities like Billing account number (BAN) creation,

activate/suspend/cancel/restore subscribers and billing.

• Tested MPS module for usage details. Performed Application database testing using SQL queries.

• Gathered functional test requirements from AR Billing team.

• Communicated with and presented test results to Team Lead and AR development team both orally and

written.

• Used UNIX shell scripting and SQL queries for backend data testing.

• Test Director was used for tracking Test Cases and Test Scripts.

• Performed both manual and automation testing.

• Team member of customer care department and used billing system for producing invoices for customers.

• Involved in entire software development lifecycle for project working against extreme deadlines.

Environment: Unix-HP, TOAD, Power Builder, CSM (Customer service management), MPS (Message

Processing Services), Telegence Billing, Test Director, office 2000 and Win runner

Thomson RIA, Texas November 2005 – March 2006

QA Tester

The internet-based tax research service that provides immediate access to an entire universe of research

intelligently linked to guide you between related subject matter at the touch of a button. Checkpoint is RIA’s

premier online tax research tool.

Responsibilities:

• Analyzed the Business process specifications, Use cases, and User Interface specification documents.

• Based on use cases, translated the information to test cases and test procedures.

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A RUNA NAGARAM

469-***-****(cell) 214-***-****(home)

*************@*****.***

• Created various User Defined Functions for script enhancements and to verify business logic.

• Cause and Effect spreadsheet was prepared based on the functionality of the application for easy

analysis.

• Worked closely with Software Developers to isolate, track, and troubleshoot defects.

• Attended reviews and walkthroughs to better understand the requirement documents.

• Found workaround in case of system failures during testing.

Environment: Windows XP, Unix, C#, ASP.NET, SQL Server and WinRunner.

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