Telcom Engineer, Software Specialist

Augusta E. Stephens

• Southfield, MI ***** • 248-***-**** cell • ************@*****.***

TELECOMMUNICATIONS PROFESSIONAL

An experienced Telecommunication Professional with extensive experience in Telecommunications

Software Applications and Telecommunications implementation. Also have Project Management experience

and the ability to use all of my skills for varied and diverse situations. Have the proven ability to work well

as a team player and independently with a minimum of oversight to accomplish the customer’s goals.

Extensive background in providing strategic proactive advice to senior management along with the design

and implementation of strategic development plans based on those options.

PROFESSIONAL EXPERIENCE

PMTELCO Contractor 05/10 to Present

SOFTWARE SPECIALIST Contractor for PMTelco. Responsible for software network translations

(SNT) for Avaya Aura Communication Manager and translations for Avaya Messaging solutions, Contact

Centers, T1, E1, SIP trunking and routing and other adjunct interoperability with Avaya Aura

Communication Manager. Implemented all required software translations for the provisioning of new

installations and upgrades. Managed the day-to-day internal client interaction via email or WebEx

presentations and have implemented Avaya solutions via virtual office and/or the customer’s site.

Spearheaded the planning, implementation and maintenance of additions, deletions to a company's

infrastructure to maximize the use of Avaya software and hardware. Interacted with internal clients on all

levels, including upper management, to train personnel on system troubleshooting, systems backups and

disaster recovery. Consistently met project deadlines and milestones while working on multiple projects and

sought opportunities to increase client satisfaction. Clients have included FLETC, CSC, JCI, and Lenovo.

SISTERS, HOME VISITORS OF MARY-Detroit, MI 07/09- 10/09

PROJECT MANAGER for 2009 Gala Fundraising Event – Responsible for organizing committees to raise

over $12,000 for mission in Nigeria. Implemented a comprehensive plan for identifying, soliciting and

stewarding major gift prospects and donors. Developed and implemented strategies for closing solicitations.

Developed and managed a portfolio of major gift prospects and managed a cadre of volunteers who sorted

and mailed over 2,400 letters to potential patrons. Designed the invitations, solicitation letters, tickets and

Silent auction book for the 2009 Gala. Kept records of all donations and Silent auction items. Procured the

Gala site and negotiated prices for dinners for the patrons. Hosted action review with key staff members that

detailed new prospects and effective solicitation strategies, special campaigns and fundraising strategies

along with developing a corporate outreach program.

AVAYA-Southfield, MI 04/95 – 05/09

SR. SOFTWARE ASSOCIATE

Implemented the software translations for Avaya S8XXX Servers, Avaya IP Telephony, Avaya Intuity Audix

and multimedia messaging systems for national and global accounts. Designed system and station features

and functionality based on customer requirements. Input all required software translations for the

provisioning of new installations and upgrades. Troubleshoot features and network problems. Provisioning

call centers for major corporations such as Citi-Group, GMAC Pricewaterhouse Coopers, MARS, Ford

Motor Credit, AAA and Square D Electric. Managed the purchasing of all software and hardware to ensure

company assets were used responsibly. Consistently met project deadlines and project milestones while

working on multiple projects. Multi tasked and successfully completed all projects assigned. Created

appropriate accompanying documents using MS-Word, Excel, PowerPoint and WebEx presentations.

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Augusta E. Stephens

• Southfield, MI 48075 • 248-***-**** cell • ************@*****.***

AT&T – White Plains, NY; Bedminster, NJ 06/82 – 04/95

SENIOR OPERATIONS CLERK

Responsible for conducting audits of NSD databases in four different systems. Database maintenance of

customer telephone for the RRIC northeast region. Participated in an acceptance testing team for Bell Labs

for a new financial recording system in AT&T. Possessed in-depth knowledge of the standards against which

the quality system audits were performed and developed audit plans and documented and reported non-

conformance. Planned information systems evaluations designed to sufficiently assess control environments

in computer applications of varying complexity using sound information systems audit principles and

techniques. Identified specialized skills/resources to assess unique and complex technology applications such

as new operating system implementations. Applied information systems development, implementation and

operation control concepts in a wide variety of technology settings to assess the exposures resulting from

ineffective or missing control practices. Evaluated information systems even when defined criteria or

standards did not exist and weighed the relevancy, accuracy, and perspective of conclusions against the

accumulated audit evidence. Provided leadership on a variety of internal departmental projects such as the

three-year audit plan, annual report, Committee reports, major initiatives and internal training programs.

Recommended improvements to departmental practices and processes and communicated audit and/or

special project results to all levels of management.

VOLUNTEER EXPERIENCE

Outer Drive Faith Lutheran – Human Care Board

• Organized the collection and distribution of 75 food boxes to families in the Outer Drive community

from the Gleaners and organized fundraising activities for the purchase of food gift certificates to

accompany food boxes. Also coordinated funds received from the WODNSF for food certificates and

kept accurate records for compliance to the stipulations of the WODNSF foundation.

• Previously organized Christmas and Easter gift food baskets for 25-30 families in the West Outer Drive

area and all of these monies were donations.

• Organized Red Cross Blood drives twice a year at ODF since 2005.

RECOGNITION:

Avaya - Customer Obsession Awards (3)

ODF – Human Care Board Chairman (6 yrs)

Woman of the Year 2014 - Lutheran Child and Family Services Auxiliary Chapter 2

CERTIFICATIONS

Avaya ACSS Certification for Avaya Aura Messaging and Avaya Modular Messaging-2012, PMI member,

Network+/CompTIA - 2009, CTP/CompTIA-2004, AVAYA - ACACN – Modular Messaging-2008

EDUCATION

Lawrence Technological University-August 2009-Southfield, MI

PMP Preparatory Course – PMI member

Pace University – White Plains, NY

Applications Programming Certificate 1988, MIS major, Dean’s List Member

SOFTWARE LANGUAGES AND APPLICATIONS

Linux, MS Word, MS Excel, MS PowerPoint, MS Access, MS Publisher, MS Project

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