Customer Service Administrative Assistant

Doreen D. Hobson

** **** ******

New Haven, CT **511

203-***-**** (c)

************@*****.***

Qualification Summary

Administrative support, professional, experienced working in a fast-paced environments, demanding,

strong organizational, technical and interpersonal skills. Trustworthy, ethical, and discreet; committed to

superior customer service. Confident and poised in interactions with individuals at all levels. Detail-

oriented and resourceful in completing projects; able to multi-task effectively.

Experience Highlights

Yale Psychiatric Ambulatory Services New Haven, CT 2014

Administrative Assistant

Utilized the EPIC computer system for client scheduling and look-up;

Answered multi-line phones, maintained, created and archived medical records;

Prepared documentation and created various templates.

Helping People Excel Meriden, CT 2011-2013

Direct Care/Residential Staff

Assisting clients with developmental delays prepare for everyday challenges;

Coordinate schedules and programs for clients activities and appointments;

Helping consumers to maintain and manage spending funds.

Department of Social Services Bridgeport, CT 2012-2013

File Clerk

Maintain, modify and update files;

Preparing older files for archiving;

Gathering information for new files to be created.

Cablevision Newark, NJ 2004-2007

Customer Service Representative

Demonstrated ability to maintain composure and were effectively in a fast-paced environment

while pursuing strict confidentiality;

Assisting customers with inquiries concerning various services, troubleshooting and online

products;

Performed account changes (both up and down grades), and processed electronic payments.

Township of Bloomfield Bloomfield, NJ 2003-2004

Township Clerk

Greeted visitors, answer and screen phone calls, scheduled and coordinates meetings and

appointments;

Responsibilities included preparing documents for court, faxing and typing of various documents

and ordering supplies for the township;

Ordered and received abstracts and discovery for the township attorney and Prosecutors office.

Yale University New Haven, CT 2001

Office Assistant

Performed clerical functions incidental to office activities. Maintain files, to ensure accuracy and

completeness;

Maintained e-mails and postal mail inquires and replies, with additional computer terminal input,

retrieval and updating;

Answered and screened phone calls and greeted guests.

Hill Health Center New Haven, CT 2001

Administrative Assistant

Registered incoming patients, processed claims and billed medical insurances;

Greeted patients, answered multi-line phones and scheduled appointments;

Created and maintained accurate, up-to-date confidential patients’ files.

Computer Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

EPIC Fundamental Training

Cadence-Scheduling

Ambulatory-Outpatient Clinical Support

SciQuest Training

Education and Training

Data Institute Business School New Haven, CT

Certification: Word Processing 1995

Albertus Magnus College New Haven, CT

Coursework: Business Management 2009

Yale University New Haven, CT

Program: SciQuest 2013

Certifications

First Aid/CPR

AED

Medication Administer Certified

PMT Certified

Security Guard Certified

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