Customer Service Assistant

Roberto Olvera

Work exceptionally well independently and as a team player. Fluent in both English

and Spanish. Hardworking, motivated, determined, and very detail oriented.

Westchester, IL

*********@*****.*** - 708-***-****

To apply my skills and background in being an ideal employee and asset for the organization I work for either

in team or individual setting.

WORK EXPERIENCE

Shipping/Receiving Lead

International Paper - Northlake, IL - May 2011 to Present

Helped supervise loading/unloading of incoming/outgoing shipment and supplies, operated forklift in shipping

dock area.

• Assisted in helping pre-stage for all incoming shipments.

• Responsible for assisting in keeping accurate counts of shipments.

Receiving Forklift driver

Combined Warehouse Inc - Chicago, IL - September 2009 to February 2012

Held the responsibility of picking orders thru a pick ticket system for numerous clients as well as staging orders.

• Loaded/unloaded orders and merchandise from semis as well as flatbeds.

Manufacturing Supervisor

Warehouse Matching - Woodridge, IL - October 2006 to August 2009

Supervised my department which was in charge of matching goods with customer orders.

• Have experience in sublimation, hard goods, sandblasting, warehouse, pallet jack, and forklift.

Team Leader

Illinois Youth Club - Lemont, IL - June 2006 to January 2007

Supervised teams of youth workers in door to door fundraising.

• Also help serve as a mentor to them in life skills.

Supervisor

Midway Building Services - Chicago, IL - January 2006 to May 2006

Supervised employees on contract for cleaning and maintaining several Bally's fitness locations.

• Worked to meet daily goals as well as pass weekly and monthly inspections.

• Held meetings with managers and general managers to collaborate on any questions or concerns to keep

a well functioning crew.

Produce/Store Assistant

Berkeley Finer Foods - Berkeley, IL - June 2003 to January 2006

Load/unload store merchandise, run and maintain a successful department.

• Meet weekly and monthly sales goals.

• Provide exceptional customer service, work independently and as a team.

Technical Support Agent

Sitel Inc - Madison, WI - December 2000 to April 2001

Provide technical and customer service over the phone.

• Troubleshoot with clients that had purchased Palm organizers, placed orders for repair and/or replacements.

• Assisted in basic troubleshooting techniques or help address next steps for support.

Assistant Manager

Foot Locker - Madison, WI - June 1997 to July 2000

Helped manage and run inventory, audits, payroll, employee scheduling.

• Assisted in supervising 5 employees

• Handled customer complaints and comments, handled cash in excess of $5000, bank deposits, took all

incoming and made all outgoing inquiries, took care of all mail and correspondence.

Internship-Lab Assistant

University of Wisconsin Youth Program - Madison, WI - June 1996 to August 1996

Assisted and also conducted various lab experiments.

• Worked on data entry, produced graphs of results, and preformed clerical work.

Worked exceptionally well independently and as a team player. Fluent in both English and Spanish. Motivated,

determined, and very detail oriented.

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