Project Manager Customer Service
Resume:
Timothy Nalley
**** ******** ******, ******** ** 30062
*********@*****.***
Abilities • FTK (Forensic Tool Kit) • Clearwell
• Encase Computer Forensics • IPRO eCapture
• All Microsoft OS and Applications • Summation
• LAW 5.0 (Certified) • Concordance (End User – Admin)
• NUIX • Ringtail (Certified)
• Relativity Administrator • Staccato (ECA)
• Fermata Legal Hold • Drone Production Analyzer
Education MCP (Microsoft Certified Professional), A + Certified
Hi lights Skills have been utilized by the following Government
Agencies and Fortune 500 Companies:
White House during the John Roberts Confirmation
NSA (USA v Zacarias Moussaoui)
FBI (USA v Zacarias Moussaoui)
CIA (USA v Zacarias Moussaoui)
Disney Inc. (Corwin v Disney)
Lear Jet Inc. (Stewart v Lear Jet)
NYPD Pedo Taskforce
Testified and Deposed as an expert witness
(Cornerstone Healthcare v Reliant Hospital Partners)
People v Penn State
Lead on two DOJ Second Request – Involved the
Federal Trade Commission and the Antitrust Division of the Justice Department.
5/2013 to 1/1/2014 Cicayda, LLC
Sr. Director of eDiscovery Services
Early Case Assessment (ECA)
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Data Reduction, Culling, Filtering, De Nisting
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Data Analytics / Data Processing
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Data reporting and breakdown
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Responsible for all Client demonstrations and training on review platform
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Data Hosting and Online Review Cicayda Review / Disco Review
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Planning and implementing effective and efficient review workflows for all channel partners
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Management of all large Government complex e discovery projects.
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Initiated workflows for channel partners that provided previously processed data
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Managed London based channel partner on review platform, workflow, trainings, and
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demonstrations
Provided support to all sales associates for demonstrations, eDiscovery solutions, workflows,
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as well as cost comparisons and savings
Traveled with Sales team for client demonstrations
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Responsible for creating IPRO templates for all clients building the internal knowledge base for
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processing and export specifications
Provided top tier support internally for the Project Manager team that were assigned matters
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regarding processing, review, complex searching, and complex export specifications
Manage client expectations, timelines, training, and quality control.
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Provided 24/7 support providing client updates with status reporting for all case teams, as well
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as internal teams.
Setting parameters by which to monitor the project
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1/2013 to 5/2013 IRIS Data Solutions
Sr. Project Manager / Professional Services
Early Case Assessment (ECA)
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Data Reduction, Culling, Filtering, De Nisting
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Data Analytics / Data Processing
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Client Training on review platforms
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Data Hosting and Online Review Relativity / iConect
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Planning and implementing effective and efficient review workflows using latest technologies
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Management of large, complex e discovery projects.
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NUIX
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Clearwell
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IPRO / LAW
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Manage 2 Project Analysts that assist me on day to day tasks on all matters
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Manage client expectations, timelines, training, and quality control.
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Update all clients with status reporting for all case teams, as well as internal teams.
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Setting parameters by which to monitor the project
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Preparing and completing action plans; implementing production, productivity, quality, and
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customer service standards
Resolving problems; completing audits; identifying trends; determining workflow
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improvements; implementing change.
Delivering timely and informative reports so case teams can make educated decisions
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Consulting with litigation teams regarding best practices and opportunities to streamline
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projects.
Continuously monitoring projects to ensure deadlines are met
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Ensuring efficiency through every process
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Providing step wise reports to ensure budgets are not overrun
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Advise case teams of mid stream project changes and effectively managing them when
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necessary
Ensuring on pace projects to avoid missed deadlines
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1/2010 to 1/2013 DTI, Document Technologies Incorporated Atlanta, GA
Project Manager / Litigation Support Dept. / Litigation Response or Readiness Planning
Early Case Assessment (ECA)
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Data Reduction, Culling, Filtering, De Nisting
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Data Analytics
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Data Processing
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Client Training on review platforms
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• Data Hosting and Online Review Relativity / iConect
• Planning and implementing effective and efficient review workflows using latest technologies
• Management of large, complex e discovery projects.
Deposed as an expert witness
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NUIX
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Clearwell
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IPRO / ECapture
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• Manage 3 National accounts with multiple matters with third party review teams.
• Manage client expectations, timelines, training, and quality control.
• Update all clients with status reporting for all case teams, as well as internal teams.
• Contribute information and recommendations to strategic plans and reviews
• Preparing and completing action plans; implementing production, productivity, quality, and
customer service standards
• Resolving problems; completing audits; identifying trends; determining workflow improvements;
implementing change.
• Administer pricing and billing, and perform account management and monitoring
3/2007 – 5/2009 Sequential, Inc. Washington, District of Columbia, DC
Creator Director of Electronic Data Discovery / Litigation Support Dept
•Investigating updated solutions for our clients on how to process and review their data during the
discovery phase of each case.
•Offering solutions such as Clearwell System Pre Native Culling to Linear reviews.
•Conversion from Outlook, Lotus Notes, Groupwise, and other native file formats using LAW 5
(Certified).
•Meeting / Counseling clients discussing solutions for their E Discovery needs from collection of
the data, Pre Native Review (Culling), Native Review, and Full Processing,
•All review platforms from Concordance, Ringtail (Certified), Summation, IPRO, etc.
•Developing partnerships with outside firms to establish relationships for outside coding (foreign /
domestic), Forensic Acquisition (data collection). Educating sales staff on all electronic solutions
to assist our current clients and potential clients.
•Creating standard operating procedures (SOP) for the ED Department to include each step of the
process from the staging of the data, to a high level QC process, and the export.
NOTE: After assessing what Sequential needed on the initial meeting, I developed an in house
solution for Sequential for E Discovery. At the time, all EDD was being vended out with a very low
turnaround time at a high cost to barely meet their mark. I educated the CEO and the Director of
Operations to invest in a proprietary in house solution using an over the counter EDD platform called
LAW (Legal Access Ware) on a SQL based network. The solution came to these results all E
DISCOVERY could be done in house:
24/7 Support was added
High Turnaround for production with proper QC
Able to negotiate a volume pricing plan with clients since
An in house solution was created
Able to Pre Process over 300 gigs per day full metadata extraction.
Able to Full Process (TIFF) over 25 GIGS Per Day which averages to 175,000 Pgs
Per Day.
Able to OCR (Expervision) 500,000 Pgs Per Day
Able to OCR (Hidden Text) 125,000 Pgs Per Day
3/2005 – 3/2007 Merrill Legal Solutions Washington, District of Columbia, DC
Electronic Data Discovery Manager Forensic Specialist
Data acquisition and Data Forensics
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PST and NSF Conversions
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•Retrieving data using Z Print, FTK (Forensic Tool Kit), and Pass Ware
•Provide the task of being able to break encrypted and password protected data
•Exporting data retrieved in Concordance, Summation, Introspect, IPRO, Etc.
•Providing support to Attorney’s and Legal Staff to provide a realistic timeline for each case and
educating them on procedures for acquisition, pre processing, tiffing (If needed), importing,
Quality Control, and Exporting.
•Retrieving data by taking the original HDD’s from systems that are seized from Government
agencies or during the discovery phase of the case and copying the original data to another source
so data can be acquired without disturbing the original metadata.
•Responsible for maintaining all forensic machines with updated OS Security Patches, Application
updates, and testing on new software on the market.
•Responsible for maintaining a 24/7 operation for EDD by being able to VNC into all of the
Forensic / EDD machines using a bank encrypted Secure ID.
12/2003 – 3/2005 CXA (Computer Experts and Associates) Orlando, Orange, FL
Director of Litigation Support / Computer Forensics Specialist / Trial Consultant
•Provide support to clients as a Court Appointed Computer Forensics Expert
•Prepare trial boards for all disciplines of law such as Criminal Cases, Land Disputes, Personal
Injury, Etc.
•Provide forensics work on all computer and data seized under the CCPI (Computer Crime and
Intellectual Property Section)
•Provide and retrieve data from black box computers that today’s vehicles are equipped with. By
doing so vehicles that are involved in traffic altercations that resulted in injury or possibly death
can be used to determine speed, mechanical malfunctions, etc.
•Responsible for all communication with all clients, co counsel, and opposing counsel.
Provided new and innovative ideas for law firms interested in scanning solutions.
Provided support to all clients using IPRO, Summation, A.L. Coder, and Sanction.
•Responsible for meeting clients and preparing them for trial using Sanction or Power Point
presentations during the Pre Trial stage of the case.
•Supervised 3 sales reps for the Central Florida area for strategic hits, client support, and customer
concerns.
6/2003 – 12/2003 IPRO Tech Inc.
Nationwide Software Support Specialist
•Traveled nationwide to provide support to clients using the scanning product.
•Provided support to the sales division giving demonstrations on site or WEBINAR to potential
clients.
Setting up new offices that purchased the
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software and providing one on one training.
Development of new ideas and patches for the
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Copy+ software.
•Providing ideas and scanning solutions to new and potential clients that are in the litigation
support industry as well as the copy and scanning industry.
5/2001 – 6/2003Bechtel Power Corporation Frederick, MD
Sr. Project Controls Technician
•Attended Project Controls University; trained in Six Sigma business philosophy.
•Responsible for maintaining scheduling and providing weekly/monthly reports for all disciplines
of engineering to obtain milestone projection goals for three pre construction fossil fuel sites.
•Provided technical and field support on applications which were not vendor supported to other
nationwide Project Control sites and international locations in London, and New Delhi
Integrated software such as Primavera, Adobe Photo Shop 5.0, Access, Excel, Etc to recognize and
resolve software compatibility issues.
•Created backup files for sensitive and confidential data.
Worked with Project Managers developing presentations for Client's/Owners, and town meetings.
Set up of new office workstations
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8/2000 – 5/2001 Zeroplus.com Germantown, MD
Help Desk Network Technician
•Main responsibility is network/telephony to provide service to all levels of hardware.
•Troubleshoot systems on site and remote by pc anywhere.
•Maintain network on Gateway 5200 using UNIX commands as well as some Cisco.
•Set up network with cabling using RJ45's and set up new workstations, and repairing current
ones.
•Travel from site to site with administrator to repair problems where our equipment is located and
T1's are provided.
•Help desk support via phone or mail helping customers troubleshoot problems with our software.
Some work on setting up servers using Compaq smart start software as well as Novell and NT
servers.
•Upgrade older computers with modems, hard drives, memory, and operating systems.
•Troubleshoot nonfunctioning hardware and diagnose software and hardware conflicts.
•Check all new computers to ensure that they function properly before they are delivered to the
employee’s workstation.
•Perform backup using Norton Ghost software or EZ drive software to put current data on larger
hard drives.
•Work with Compaq, HP, Packard Bell, IBM, and all brands of laptops.
•MS Office 95 2000 software and operating system experience.
•Norton Antivirus, Windows 2000 pro, Windows ME, Windows 98, Windows 95, NT server 4.0,
Outlook, Norton Ghost, PC Anywhere, Novell, Redhat, All Hardware, HP printers.
1/1996 – 7/2000 Wolpoff and Abramson Bethesda, MD
Paralegal
• Call and/or accept new business as it presents itself from numerous clients (retail or banking
accounts that have charged off as a loss from our clients)
Send defendants out for suit that refuse to pay or do not comply within client guidelines
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•Files that can be located and refuse to pay are sent through N.A.N. (National Attorneys Network)
• Currently have knowledge of all state guidelines within the F.D.C.P.A. (Fair Debt Collections
Practices Act) for large balance files with defendants that are willing to pay but not within the
guidelines of the contract
•Submit for consent judgments through our jurisdiction that are forced to pay as a judgment but the
suit is not executed for the full extent of the judgment of wage attachment. Jurisdictions for suit are
Delaware, Maryland, Virginia, and the District of Columbia.
Contact this candidate